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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2296 reviews)

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4.73

Based on 2,296 reviews, last reviewed 2nd Mar 2026

210% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Personal service It has been easy to deal with my accounts and any issues I have had. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2296)

Came into Oldfield and was told accounts are now ope...

Came into Oldfield and was told accounts are now opened online. I was having trouble logging on, but Rachelle helped me to log in and open the account. Great customer service, thank you. Reviewed on: 30th January 2025

Reply from Bath Building Society Thank you so much, I will be sure to pass the great feedback onto Rachelle! Sam Dorrington, Branches Manager Response date: 31st January 2025

Went into Wood Street to open an account and was ser...

Went into Wood Street to open an account and was served by Ann. I experienced great customer service. It was a very welcoming environment, with very professional staff who were all very helpful. Reviewed on: 29th January 2025

Reply from Bath Building Society Thank you so much, I will be sure to pass the great feedback onto Ann! Sam Dorrington, Branches Manager Response date: 31st January 2025

You do know your customers

Your staff are fab. Just in wood street to get my accounts updated and witness your staff helping a deaf customer, such a good way they had with each other. When I said about how lovely that was to see the comment came back “we know our customers “ from your staff. Well done Reviewed on: 28th January 2025

Reply from Bath Building Society Thank you so much for the feedback, and I'm glad to hear we've left such a lasting impression and given great service! Continue to pop in whenever you need us! Sam Dorrington, Branches Manager Response date: 31st January 2025

Great service from Gemma at Oldfield Park Branch

I called into the Oldfield Park branch to register a power of attorney. I was greeted by Gemma, who made the whole process stress free and straightforward for me to do. Great service! Very much appreciated. Reviewed on: 28th January 2025

Reply from Bath Building Society Thank you so much, I will be sure to pass the great feedback onto Gemma! Sam Dorrington, Branches Manager Response date: 31st January 2025

Great personal service from Tracey!

Great personal service from Tracey! Reviewed on: 28th January 2025

Reply from Bath Building Society Thank you so much, I will be sure to pass the great feedback onto Tracey! Sam Dorrington, Branches Manager Response date: 31st January 2025

Always really nice so helpful and wonderful staff.

It’s great, always really fast, staff always make me feel welcomed. Reviewed on: 28th January 2025

Reply from Bath Building Society Thank you very much for the feedback, and we're pleased to have left such a lasting impression! Sam Dorrington, Branches Manager Response date: 31st January 2025

The staff are always very helpful and friendly.

The staff are always very helpful and friendly. Reviewed on: 25th January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. Sam Dorrington, Branches Manager Response date: 27th January 2025

Always very helpful staff always smiling

Always very helpful staff always smiling Reviewed on: 25th January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. Sam Dorrington, Branches Manager Response date: 27th January 2025

My father was a member and lifelong fan and customer...

My father was a member and lifelong fan and customer of BIBS. I have the same very positive experience and am delighted with the ongoing service, Reviewed on: 25th January 2025

Reply from Bath Building Society Thank you very much for the feedback, and it's so great to see that you have had such a positive experience with ourselves like your father. Sam Dorrington, Branches Manager Response date: 27th January 2025

I rate the customer service very highly.

I rate the customer service very highly. Always super friendly and efficient. Reviewed on: 25th January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. Sam Dorrington, Branches Manager Response date: 27th January 2025

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Bath Building Society: Savings reviews

210% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2296)

Came into Oldfield and was told accounts are now ope...

Went into Wood Street to open an account and was ser...

You do know your customers

Great service from Gemma at Oldfield Park Branch

Great personal service from Tracey!

Always really nice so helpful and wonderful staff.

The staff are always very helpful and friendly.

Always very helpful staff always smiling

My father was a member and lifelong fan and customer...

I rate the customer service very highly.

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

Join Smart Money People

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