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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2061 reviews)

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4.69

Based on 2,061 reviews, last reviewed 18th Aug 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

The questions I had were all answered clearly by Cha... The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2061)

No paperwork received

Opened up a LISA 3 months ago and still haven’t been sent the paperwork with the details that give me access to the money, even after phoning to get them to send them a second letter. Currently can’t access the account. Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for your feedback and I'm sorry to hear that you haven't received your welcome letter and are having issues with Bath Online. Please could you contact us on 01225 423271 and we will be able to help you with these issues. Charlotte Tillen, Savings Services Manager Response date: 16th September 2024

Helpful Staff

The staff are always very helpful and clear and concise. It's wonderful to be able to access real people who are dedicated to their job. Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you so much for the kind words. We strive to offer the best service possible to our members. Sam Dorrington, Branches Manager Response date: 18th September 2024

A true mutual

Superb service and advice over forty years Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, thank you so much for being a valued member all these years. It's great to see loyal members still using our services. We will continue to serve you for anything you need. Sam Dorrington, Branches Manager Response date: 18th September 2024

Professional capable and friendly

I have known the Society personally and professionally for more than 45 years. All its people have been in my experience capable straightforward accessible and friendly Reviewed on: 13th September 2024

Mobile app, safe, quick and simple to use

I find the mobile app encapsulates everything I need regarding my savings account. It's informative,safe,Good rates, and so simple to use. Highly recommend this product. Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, thank you very much for the great feedback regarding our app. We are always updating it to try and make it even easier to use! Sam Dorrington, Branches Manager. Response date: 18th September 2024

Good to save locally and rates are good.

Good to save locally and rates are good. The staff at Moreland Road are really helpful . Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, thank you for the positive words, I will pass them onto the team here at Moorland Rd! Sam Dorrington, Branches Manager Response date: 18th September 2024

Excellent traditional bank

Excellent bank which still has branches and very helpful staff. Would definitely recommend. Reviewed on: 13th September 2024

Reply from Bath Building Society We are always happy to see Members visiting our branches, and will continue to serve yourself as long as you need us. Sam Dorrington, Branches Manager Response date: 18th September 2024

Competitive rates and online access for greater visi...

Competitive rates and online access for greater visibility. Easy to view app but sometimes slow and jittery. Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, thank you for the positive feedback! We are aware of the issues surrounding our online system and are continually attempting to improve them. Sam Dorrington, Branches manager Response date: 18th September 2024

Moorland Road branch .

I normally use Moorland Road branch . . . am always greeted with a smile. Priceless. Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, the staff in Moorland Rd are always happy to help wherever possible, keep popping in whenever you need us! Sam Dorrington, Branches Manager Response date: 18th September 2024

We like small and local

We live down in Dorset but want our savings to be available to a small building society like the Bath BS. Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for your feedback, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 16th September 2024

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