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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2056 reviews)

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4.70

Based on 2,056 reviews, last reviewed 30th Jul 2025

73% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Customer Support - Excellent The Customer Support team has been fantastic, responsive, efficient, and always helpful in answering my questions promptly via both phone and email. I... Read more Reviewed on: 30th July 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2056)

Olivia was very helpful and understanding of the question I had

We cannot get to Bath so a more local office would help us Reviewed on: 4th October 2023

Reply from Bath Building Society Thank you for your kind feedback that has been fed back to Olivia. Sadly we are not planning on opening any new branches any time soon but we are continuing to invest in our existing branches and also our Mobile App and Bath Online portal. Colin McDougall, Chief Commercial Officer. Response date: 5th October 2023

An avalanche of paper

Product reaching maturity so received 3 unnumbered printed pages in an envelope telling me what my options are but before I processed that an envelope arrived with another 11 pages, 3 of which were a copy of the orginal 3 (another tree!). Having spent 20 minutes sorting it out it appears that the second letter, in addition to the duplicates, contained details about Loyalty Bond (Issue 3) which was an option in the first letter and about Loyalty Bond (Issue 4 ) which wasn't - no mention of Loyalty Bond (Issue 2) which was. Despite your efforts I think, having found the instructions buried in one the letters, I have managed to notify BBS of my preference. Reviewed on: 2nd October 2023

Reply from Bath Building Society Thank you so much for your feedback. We clearly need to up our game here! I will look into this and see how we can improve how we are communicating with you.. We do have a legal obligation to provide some of this paperwork but that doesn't mean that we cannot explain your options more simply and clearly. When it comes to the trees, we will email you this type of information where we can. We also have plans to introduce a maturity process within our Mobile App and Bath Online portal that is simple and completely paper free. We hope this new service will be made live early next year. Colin McDougall, Chief Commercial Officer. Response date: 3rd October 2023

Bath Building Society Branch Review

Like the counter service, very helpful and friendly service, clear instructions and explanations, convenient location. Reviewed on: 29th September 2023

Reply from Bath Building Society Thank you for your feedback.. Charlotte Tillen, Savings Support Manager Response date: 13th March 2024

New log on Link

I had an email with a link to set up a log on account. All was going well with mobile phone and then email verification until I tried to set up a PIN number and could get no further. I tried a few hours later and had the message "this link has already been used" Reviewed on: 27th September 2023

Reply from Bath Building Society Thank you for your feedback. We hope this issue has now been fixed, however if you still having problems please contact us at [email protected] Response date: 2nd October 2023

OTP for log in

Hopeless. Took 54 minutes to receive OTP for log in. By then I had given up. Reviewed on: 27th September 2023

Reply from Bath Building Society Hi Chris, thank your for your feedback. Clearly 54 minutes to receive a one time password is unacceptable and not what our typical customers are experiencing. It should be received within a matter of seconds. Would you be kind enough to contact us and provide us with more information so that we can try and identify the root cause of this issue and fix it? I have asked Graham Downer, our Savings Distribution Manager, to oversee your complaint. Colin McDougall Response date: 27th September 2023

Absolute nightmare trying to re register

What was wrong with simply moving pre registered details across, re registry has been extremely difficult, i expect i will have to physically call into branch to sort this out. Reviewed on: 27th September 2023

Reply from Bath Building Society Thank you for your feedback. I hope you have now successfully registered for our new version of Bath Online. If not, you don't need to visit our branches, you can call us or use our webchat. We did investigate moving all of our customers in bulk from our old system to our new one but it was simply not possible. We have instead tried to create a simple one off registration process which will facilitate future log ins to be done both securely and simply. Please accept my apologies if we have failed in doing so. If you still struggle with Bath Online it might be worth you exploring our Mobile App. Once registered for this, logging on can be as simple as using your thumb print. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2023

Hopeless re setting new ID for online

I carefully chose a PIN according to instructions. six digits, no sequence of numbers ascending or descending - yet still it would not accept...and no help page - but for the fact I have a 60-day account with a fair sum in, I wouldn't deal with Bath again. Why make life so difficult? Reviewed on: 26th September 2023

Reply from Bath Building Society Hi Peter, I am so sorry that you have experienced problems registering for Bath Online. This is the first time we have seen an issue of the type that you are describing. It would be really helpful if you could contact us and provide more details so that we can try and replicate and then fix the issue that you are experiencing. In the meantime, I have asked our Savings Distribution Manager to oversee your complaint and respond to you. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2023

New Online portal

Before launching a new portal which no-one asked for - ensure it works for all different accounts and your website can cope. Reviewed on: 26th September 2023

Reply from Bath Building Society Thank you for your feedback. We have invested in this new portal because of lots of feedback that we needed to do so. There are a small number of accounts that cannot yet register for the new version of Bath Online but these are in the final stages of testing and we expect that they will then be made live within a matter of days/weeks and certainly by no later than the end of October. The new portal already has more functionality than the old one and we are planning on delivering new features over the next few months. If there is something in particular you would like us to add, please let us know. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2023

Bath Building Society Branch Review

I love the friendly staff. Everyone is very helpful and kind. And over the years I have been with BiBS the staff have become good friends. I love BiBS, will always have an account there. Just the best. Reviewed on: 26th September 2023

Great customer service

The online chat is really good. The communication upon opening an account could be better. Information was split, emails didn't arrive and the overall process was quite slow. However, it wasn't complicated or hard. Reviewed on: 25th September 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 26th September 2023

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Bath Building Society: Savings reviews

73% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2056)

Olivia was very helpful and understanding of the question I had

An avalanche of paper

Bath Building Society Branch Review

New log on Link

OTP for log in

Absolute nightmare trying to re register

Hopeless re setting new ID for online

New Online portal

Bath Building Society Branch Review

Great customer service

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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