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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2326 reviews)

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4.75

Based on 2,326 reviews, last reviewed 24th Apr 2026

347% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

4

Good. Survey is too early as a new customer! Good. Unable to comment further at this stage as I’ve just opened the account Reviewed on: 24th April 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2326)

Very helpful, knew the answers to my questions and e...

Very helpful, knew the answers to my questions and explained a procedure clearly J until I understood what to do. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are happy to assist wherever we can. The staff are all happy to share their knowledge. Regards, Sam Dorrington, Branches manager Response date: 18th September 2024

I have several savings accounts, no matter which acc...

I have several savings accounts, no matter which account, no matter how many times I ask the same question the customer service is outstanding and they try another way of explaining until I understand. Thank you Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, thank you for your review. We are always happy to try and explain everything for our loyal members. Sam Dorrington, Branches Manager Response date: 18th September 2024

I opened an account when I worked in Bath.

I opened an account when I worked in Bath. Since then I have had no contact from BBS other than routine emails, which is fine. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are always here in case you need to contact us either by phone or in branch. Thank you. Sam Dorrington, Branches Manager Response date: 18th September 2024

The fact that Wood Street branch welcome dogs with o...

The fact that Wood Street branch welcome dogs with open arms and have pooch treats is a great plus for me! Very friendly people, who always make time for a chat. Keep doing what you are doing!! Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are always more than happy to see the smiling faces of dogs in our branches! Keep bringing them in and making the staffs day! Sam Dorrington, Branches Manager Response date: 18th September 2024

Such a friendly customer facing building society not...

Such a friendly customer facing building society nothing too much trouble. Always receive great communication with new products that are available. Reviewed on: 14th September 2024

Reply from Bath Building Society Thank you for your kind words, I will pass them onto the team who always strive to help our members. Sam Dorrington, Branches Manager Response date: 18th September 2024

In person, service has been excellent.

In person, service has been excellent. Systems have been more erratic at year end. App is long winded & not easy to follow Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are glad that you enjoy the service we offer in person. We are always striving to improve our online system, and hopefully you will need improvements soon. Sam Dorrington, Branches Manager Response date: 18th September 2024

Online access

The online access to my account is not brilliant. The system is clunky. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, sorry you have had issues with our online system. We are aware and are doing our best to improve the system, which hopefully you will see soon. Sam Dorrington, Branches Manager Response date: 18th September 2024

I have opened a lifetime ISA.

I have opened a lifetime ISA. The interest rate was good with Bath building society. I wanted to save more ethically and was pleased to find a building society offering a LISA with decent interest rate. To set the account up I had to phone up and then complete an application form by hand (the online version wouldn't work for some reason) and Paying money in was a bit complicated, but for me this was offset by feeling confident my money was invested in a more ethical institution. Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, thank you so much for your kind words. We always strive to do our best to support the community that has given so much to us. It is a a pleasure to help those who we can. Sam Dorrington, Branches Manager Response date: 18th September 2024

i have had no experience this year

i have had no experience this year Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, we are always here if you need to contact us either by phone or in person. Sam Dorrington, Branches Manager Response date: 18th September 2024

Bath Building Society a great local building society

Bath Building Society is on of the very few banks that work with trusts, especially will trusts, the staff are extremely helpful, the only problem is we have no moved to an area the is not served by the Bath Bulilding Society Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, thank you for your review. Even if you have moved and can no longer make it into a branch, you can still contact us by phone. Sam Dorrington, Branches Manager Response date: 18th September 2024

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