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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2059 reviews)

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4.69

Based on 2,059 reviews, last reviewed 15th Aug 2025

72% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Updating My Address I emailed BIBS in the evening when I found I couldn’t update my address online and had a response first thing the next morning advising me to telephon... Read more Reviewed on: 15th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2059)

trouble logging in on-line and lack of info on what is going on

I can't see my accounts on-line. I understand that you were having teething problems with the new on-line login system, but you could send out emails to let us know what is going on. I was told that things would be fixed by 4 Oct, but 10 days after this, I still can't log in or get sensible answers about what is going. Reviewed on: 15th October 2023

Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. No further communications have been sent because you should have been able to register from the 4th of October as we hoped. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Perhaps you could email us to provide us with more details so that we can investigate this for you. It's [email protected]. You can also talk to the team on Live Chat. Louise Truckle Head of Savings Support Response date: 19th October 2023

Good Service

I'm a new customer and so far it's been great. Would have been useful to know how to transfer money out when you're unable to do it on the online portal (having to re-register after such a short time was a bit of a pain also but can't be helped if the platform was moved to a different one) but Harry on chat was brilliant and the transfer was sorted very quickly. Reviewed on: 11th October 2023

Reply from Bath Building Society Thank you so much for your feedback and your understanding regarding the new Bath Online. I will pass this back to Harry and the team. Charlotte Tillen, Savings Support Manager Response date: 18th October 2023

Poor response times and process

Left hand does not really know what the right hand is doing. Request for documents that are acknowledged in earlier correspondence as not necessary. Answerphone when you call and a robot that does not transfer you to a real person when it can't answer. No updates on progress. Very disappointing given the excellent service that was given in the now closed local branch. Reviewed on: 10th October 2023

Reply from Bath Building Society Hi Adrian, thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. No further communications have been sent because you should have been able to register from the 4th of October as we hoped. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Perhaps you could email us to provide us with more details so that we can investigate this for you. Louise Truckle Head of Savings Support Response date: 11th October 2023

Transferring money from charity account to nominated account

The transfer to the new system has caused me a lot of problems and I was not able to do the transfer online as I have done previously. However, using Chat seems to have worked well and quickly Reviewed on: 10th October 2023

Reply from Bath Building Society Thank you for your feedback, we are working hard to get Charity accounts available on our new Bath Online site and then you will be able to transfer online as before. Hopefully we will be able to update you soon, Louise Truckle Head of Savings support Response date: 11th October 2023

Beware of upgrading

Bath Building Society online was fine and easy - and plenty of security - but then a few weeks ago it is wisdom it decided to upgrade and require customers to re-register. After some hours of trying a couple of weeks ago, it finally deigned to tell us that it was 'having problems' but would be okay in a week's time. Having left, we now try again - and again it fails and again no warning (until after hours of failing) that the site is having problems. Who knows. I guess Bath BS is fine, if you have a nearby branch and happy to go in, but expressions such as 'end of tether' come to mind. Let's hope it will eventually deign to let us get in and close account. Reviewed on: 10th October 2023

Reply from Bath Building Society Hi Peter, thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. I am now in contact with you about your issue and hopefully this is now fixed Louise Truckle Head of Savings Support Response date: 11th October 2023

Great local Building Society

You are local, products are simple, interest rates good, but website and app sometimes have issues Reviewed on: 10th October 2023

Reply from Bath Building Society Thank you for your wonderful feedback, this is great to hear, Louise Head of Savings Support Response date: 11th October 2023

New website problems

Bath Building Society appears to be in chaos. New website problems, no live chat, no response to phone or email... Reviewed on: 9th October 2023

Reply from Bath Building Society Hi Peter, thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. I am now in contact with you and hopefully this is now fixed. Louise Truckle Head of Savings Support Response date: 11th October 2023

Lousy website that didn't work for me

BBS haven't sent an annual statement and certificate of interest for 2022/2023 and it's now October23 Reviewed on: 8th October 2023

Reply from Bath Building Society Thank you for your feedback, We do not send out annual statements or certificate of interest's, however if you wish to have one sent please contact our Customer service Department, either by telephone, email, or webchat. Louise Head of Savings Support. Response date: 11th October 2023

Were brilliant, shambolic IT migration now has me looking to move all my accounts

Long standing customer of BIBS and always found them to be helpful, friendly, reliable. However, last weekend I tried to logon to my business and personal accounts to find that they have "updated their systems, so I need to re-register". Ok, fair enough, except re-registration doesn't work. Emailed on Monday to ask for advice. Didn't hear anything so tried to register again on Tuesday and it actually worked, but then wouldn't actually let me login. Instead if get a screen with system tags shown ("PASSWORD_INSTRUCTION_2", "IMPORTANT_TEXT" and so on). So I sent another email to the contact address (hello@bibs) marking this one "complaint" and giving more information. It's now Friday and no-one has bothered to respond to the emails and I still can't access my accounts, so have sent another mail to savings@bibs asking how to close my business and personal accounts. Sent this at 10.30am this morning, and still no reply (it's now gone 5pm). The IT migration is an utter shambles and was nowhere near ready for release to the public - it either wasn't tested properly as code or no-one ran trial migrations. I do this for a living and understand things go wrong, but the complete lack of communication - either before the event, once issues were identified or in response to queries/complaints - is unforgivable. Put something on the web saying "we're having issues" and/or acknowledge the issue. In response to my webchat "I can't access my accounts online and want to close my accounts", the suggestion was "use our online service". Talk about pouring petrol on the fire. I really don't want to move my accounts, but right now can't get statement details for my end of year accounts, will have issues when it comes to moving funds for payments that are due and have lost confidence that BIBS has an IT department is competent enough to trust. A very sad day. Reviewed on: 6th October 2023

Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. I understand we have now managed to get your statements sent to you and working to get you logged back into the system Louise Truckle Head of Savings Support Response date: 11th October 2023

IT unable to keep up with competitors

We have been Members of the Society since 2005 and always found its staff to be professional and courteous. However, in recent years we have noticed that its ability to deliver online web and App services falls short of competitors. Several weeks ago we reported that the App contained an incorrect nominated account which we had never entered. A serious concern as it left the potential to transfer funds to an account we had not approved. We are still not clear whether this has been fixed. Other App functionality such as messages don't work. On 26 September 2023 we were told that “The new look for Bath Online is now live". We were unable to register for this new Bath Online and two weeks later remain unable to access our accounts online. The Society sent one email to customers on 29 September 2023 acknowledging the issue, which it was confident would be resolved by 4 October 2023. No further general update communication has been sent and as of Friday 6 October 2023 it is still not possible to register. Following the Society's stated procedure we sent complaints to which we have received no response, possibly because it is dealing with a large number. Anyway, out of frustration we are closing down our investments with the Society which is a great pity for it and us. Reviewed on: 6th October 2023

Reply from Bath Building Society Hi John, thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. No further communications have been sent because you should have been able to register from the 4th of October as we hoped. We have had hundreds of customers who have successfully registered this week and it is disappointing to hear that you are still struggling. Perhaps you could call, email or us or contact us via webchat to provide us with more details so that we can investigate this for you. Colin McDougall, Chief Commercial Officer. Response date: 6th October 2023

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