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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2047 reviews)

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4.69

Based on 2,047 reviews, last reviewed 17th Jul 2025

74% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Very helpful team member that dealt with my issue. Very helpful team member that dealt with my issue, extremely proactive and polite to deal with. Reviewed on: 17th July 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2047)

Very easy to make a transfer

Staff very efficient and helpful Reviewed on: 27th July 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023

Excellent Service

Very efficient in dealing with my request and keeping me updated. Reviewed on: 25th July 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023

Exceptional personal service, but...

The customer service offered by BBS is exceptionally good, I had to contact them about a number of different issues and each time received quick, competent and personal service. Until recently their children's ISA had the best rate in the country. However, the interest rates offered are now quite a bit lower than the leading market rates, the children's ISA is still okay, the other savings products are much too low. (I would have moved on months ago had it not been for the good service) Reviewed on: 21st July 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023

Logging on problem.

First class service sorting out my problem, resolved very quickly by Jess. Reviewed on: 19th July 2023

Reply from Bath Building Society Thank you for your great feedback regarding Jess. I will pass this back to Jess and the team. Charlotte Tillen, Savings Support Manager Response date: 22nd July 2023

Very Helpful

Harry was very helpful over the live chat. I had many questions which I wanted clarifying before opening an account. However he was very very helpful and answered everything. Brilliant customer service Reviewed on: 19th July 2023

Reply from Bath Building Society Thank you for your feedback regarding Harry, I will pass this back to Harry and the team. Charlotte Tillen, Savings Support Manager Response date: 22nd July 2023

Fantastic customer service

Always amazing service from staff on the phone and in branch. Great, easy to understand products and fair rates. Application process could have been a little shorter but generally everything was great. Reviewed on: 19th July 2023

Reply from Bath Building Society Thank you for your great feedback regarding our team, I will pass this back to them. Charlotte Tillen, Savings Support Manager Response date: 22nd July 2023

stingy building society

The interest rate they give on trust account are very stingy. The Bath Building Society must take public as fools. The interest rates they should be offering should be between 4% and 5%. Does this building society not see what other banks and building society ate offering. do they not see news. Shame on them. Reviewed on: 14th July 2023

Reply from Bath Building Society Thank you for your feedback. If you look at all of our interest rates you will see that we pay rates that are typically all above average and up to 6.95% and will be increasing further on 7.29%. Trust Accounts are very different to normal savings accounts and are much more complex to administer and this is reflected in the rate we offer. Most other Banks and Building Societies have withdrawn completely from offering these accounts and at least one bank actually charges customers who want top open this type account. We have decided to continue offering these accounts but will continue to review the rates that we offer. If you can find someone that is prepared to pay you a better rate, perhaps you can share the details with us. Colin McDougall, Chief Commercial Officer. Response date: 16th July 2023

Good chat facility - quick and accurate

Enjoyed the chat facility - was quick and gave me the answers i needed. Reviewed on: 14th July 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 17th July 2023

Quick response in live chat, solved my issue quickly

App needs to be more efficient. I was unable to transfer money to one of accounts and my details were out of date compared to my online details Reviewed on: 12th July 2023

Reply from Bath Building Society Thank you for your feedback. Please could you get in touch regarding your out of date details so we can get these updated for you. Charlotte Tillen, Savings Support Manager Response date: 12th July 2023

Quick chat response

I got a very quick response to my query, what more could one want? Reviewed on: 6th July 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 7th July 2023

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Bath Building Society: Savings reviews

74% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2047)

Very easy to make a transfer

Excellent Service

Exceptional personal service, but...

Logging on problem.

Very Helpful

Fantastic customer service

stingy building society

Good chat facility - quick and accurate

Quick response in live chat, solved my issue quickly

Quick chat response

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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