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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2047 reviews)

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4.69

Based on 2,047 reviews, last reviewed 17th Jul 2025

74% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Very helpful team member that dealt with my issue. Very helpful team member that dealt with my issue, extremely proactive and polite to deal with. Reviewed on: 17th July 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2047)

Quick response in chat

Online chat was really easy to use and the agent (Chelsea) answered my query promptly and in a friendly manner. Reviewed on: 18th August 2023

Reply from Bath Building Society Thank you for your feedback regarding Chelsea, I will pass this back to Chelsea and the team. Charlotte Tillen, Savings Support Manager Response date: 22nd August 2023

Excellent customer service

Customer service is exceptional unlike large main banks - always a helpful person available on phone or on chat. Reviewed on: 17th August 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 22nd August 2023

Caroline has provided great support in managing the trust we have set up with BBS.

You actually deal with real rather than virtual people Reviewed on: 16th August 2023

Reply from Bath Building Society Thank you for your lovely feedback regarding Caroline, I will pass this back to Caroline and the team. Charlotte Tillen, Savings Support Manager Response date: 17th August 2023

Quick and Efficient Service

The quick chat function allowed me to find out answers to questions I had very quickly and I was able to feel instantly better about getting my issues fixed. Reviewed on: 15th August 2023

Reply from Bath Building Society Thank you for your feedback regarding our chat function, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 17th August 2023

Prompt and efficient

So far so good. Comparable interest rates and good customer service Reviewed on: 15th August 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 15th August 2023

Harry was most helpful on the chat line

I prefer a building society rather than a bank. Also, your interest rate is better Reviewed on: 14th August 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 15th August 2023

Quick and easy solution, easy to open accounts

Staff were very helpful and getting in touch was super efficient. I am a new customer and positive experience so far. Reviewed on: 10th August 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 15th August 2023

Good service on chat

Getting accounts opened quicker so no need to chase Reviewed on: 4th August 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 7th August 2023

Information request

I have been seeking information about setting up a trust fund, I had a live chat with an advisor who was very helpful and emailed me the details straight away Reviewed on: 1st August 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023

Unable to see what I type

Communicating was weird. I could not see what I was typing, and could only see what I had typed by “lifting” the keyboard after pressing return. Amazingly I didn’t make any typos, which says more for my typing skills than the user friendliness of the chat app. Reviewed on: 1st August 2023

Reply from Bath Building Society Thank you for your feedback. Please let us know if you are still experiencing difficulties when using the online chat and we will be happy to assist you. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023

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