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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2056 reviews)

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4.70

Based on 2,056 reviews, last reviewed 30th Jul 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Customer Support - Excellent The Customer Support team has been fantastic, responsive, efficient, and always helpful in answering my questions promptly via both phone and email. I... Read more Reviewed on: 30th July 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2056)

Quickly resolved issue(s)

Seem responsive and easy to apply to so far. Would have been good if the full procedure following application was highlighted in an email. Reviewed on: 30th August 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 8th September 2023

Best in Bath, Surely

Always friendly and efficient. I cannot think of anything else that needs attending to. Reviewed on: 30th August 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 4th September 2023

Very Good Customer Service

Once I was able to get to a person (Jess Weekes) the customer service was very good. Jess answered my questions quickly, and confirmed everything that I needed. She even checked that my email was working correctly, as I had never received the automated email in regards to my application. Reviewed on: 30th August 2023

Reply from Bath Building Society Thank you for your feedback regarding Jess, its great to hear. I will pass this back to Jess and the team. Charlotte Tillen, Savings Support Manager Response date: 8th September 2023

pretty good, cant complain

They offer some really good products! Reviewed on: 24th August 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 4th September 2023

Fantastic

Fantastic quality fast customer service Reviewed on: 23rd August 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 8th September 2023

Quick and friendly assistance with query opening LISA

I tried to open a LISA online, but had a time pressure as my birthday is next week, and I am going on holiday this afternoon. Jess responded to the ID query promptly and with understanding to my situation, and I am very grateful for her help. As a new customer it has assured me in my decision to open an account. Reviewed on: 23rd August 2023

Reply from Bath Building Society Thank you for the great feedback regarding Jess, I will pass this back to Jess and the team. Charlotte Tillen, Savings Support Manager Response date: 8th September 2023

Quick and informative feedback.

Wanted to know further details / dates about a recently opened account. Customer services gave thorough feedback and all the answers I needed. Reviewed on: 21st August 2023

Very helpful

Good rates, people seem friendly. Reviewed on: 18th August 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 22nd August 2023

Super service

Chelsea solved my problem in a matter of minutes was also very polite and helpful Reviewed on: 18th August 2023

Reply from Bath Building Society Thank you for your great feedback regarding Chelsea, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 22nd August 2023

Quick response in chat

Online chat was really easy to use and the agent (Chelsea) answered my query promptly and in a friendly manner. Reviewed on: 18th August 2023

Reply from Bath Building Society Thank you for your feedback regarding Chelsea, I will pass this back to Chelsea and the team. Charlotte Tillen, Savings Support Manager Response date: 22nd August 2023

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