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Bath Building Society: Savings reviews

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4.69
Based on 2,048 reviews, last reviewed 25th Jul 2025
74% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
1%

Latest highest rating:

5

Great customer service, very helpful. Great customer service, very helpful. Reviewed on: 25th July 2025
Josh S's avatar
Josh S

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
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Skye
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2048)

Quick chat response

4
I got a very quick response to my query, what more could one want? Reviewed on: 6th July 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 7th July 2023
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Bath Building Society

Great customer service, decent rates

4
The customer service is better than anywhere else. The interest rates are decent, but no longer great. The app gives a lot of errors. Reviewed on: 4th July 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for this great feedback regarding our customer service, I will pass this back to the teams. Please get in touch regarding the issues you're experiencing with the mobile app so we can assist you further with these. Charlotte Tillen, Savings Support Manager Response date: 5th July 2023
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Bath Building Society

Great customer service

5
They dealt with all my queries immediately Reviewed on: 4th July 2023
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BBS Member
Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 5th July 2023
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Bath Building Society

Help with setting up on-line access

5
I like the Bath Building Society because they are local and it's always possible to talk to a real person ! Reviewed on: 30th June 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 4th July 2023
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Bath Building Society

thank you

5
all very good service, online works well Reviewed on: 29th June 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback regarding our online service. Charlotte Tillen, Savings Support Manager Response date: 30th June 2023
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Bath Building Society

Bath Building Society Branch Review

5
The staff member was very helpful as we weren't sure what the account we needed was. She also explained in an easy to understand way, each step of the way. Reviewed on: 27th June 2023
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 17th July 2023
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Bath Building Society

Bath Building Society Branch Review

5
Excellent service from Jane. Many thanks. Reviewed on: 27th June 2023
Savings Customer's avatar
Savings Customer

Bath Building Society Branch Review

5
I was met by Tracey who guided me through the process of opening the account. She was prepared, professional, well-informed, patient and helpful. All much appreciated. Thank you. Reviewed on: 27th June 2023
Savings Customer's avatar
Savings Customer

Bath Building Society Branch Review

5
I like Bath Building Society because it is our local building society. We have been with you since our first mortgage in 1964. Reviewed on: 27th June 2023
Savings Customer's avatar
Savings Customer

Bath Building Society Branch Review

5
Very good and personal service. Lovely to deal with a human being and not a machine. Reviewed on: 27th June 2023
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Savings Customer

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