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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2325 reviews)

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4.75

Based on 2,325 reviews, last reviewed 19th Apr 2026

347% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Excellence across all levels We have a savings account in the Bath building society for our daughter. She and we are welcomed so warmly every time we go in. Everything is clear. S... Read more Reviewed on: 19th April 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2325)

Really nice staff,nice Office to come into

Really nice staff,nice Office to come into Reviewed on: 3rd September 2024

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the team. Charlotte Tillen, Savings Services Manager Response date: 3rd September 2024

In branch service review

New website could be improved as sometimes shows code errors or error messages which doesn't instil confirdence!. Reviewed on: 30th August 2024

Reply from Bath Building Society Thank you for your feedback. We are aware of these issues with Bath Online and Mobile App and hope for these to be resolved soon. Charlotte Tillen, Savings Services Manager Response date: 2nd September 2024

Really great experience in Wood Street.

Really great experience in Wood Street. Staff very friendly. Reviewed on: 30th August 2024

Reply from Bath Building Society Thank you for your feedback regarding the staff in Wood Street, its great to hear. I will pass this back to them. Charlotte Tillen, Savings Services Manager Response date: 2nd September 2024

Excellent officers with wonderful staff

Efficient service with good internets rates and excellent Office facilities. Reviewed on: 29th August 2024

Reply from Bath Building Society Thank you for your feedback, and I will pass these back to the team. We look forward to serving you again. Sam Dorrington, Branches Manager Response date: 30th August 2024

The staff are very kind to me and helpful

The staff are very kind to me and helpful Reviewed on: 29th August 2024

Reply from Bath Building Society Thank you for your feedback. I am glad the staff here made you feel welcomed, and we strive to give the best service as possible. Sam Dorrington, Branches Manager Response date: 30th August 2024

Trouble logging in but customer service is great

I was having trouble logging into my account following system updates with BBS. I got on the chat function and after a little wait, was connected to Jess. She calmly told me what I need to do, answered all my clarification questions and stayed with me the whole process. I had some trouble with logging into the app, she waited with me while I tried to log in and was just amazing! Reviewed on: 28th August 2024

Reply from Bath Building Society Hi, thank you very much for your feedback. I am pleased that we were able to help with your query, and I will ensure that this feedback is passed onto Jess, who I am sure will be pleased. Sam Dorrington, Branches Manager Response date: 30th August 2024

Always very helpful and staff very cherful

Always very helpful and staff very cherful Reviewed on: 28th August 2024

Reply from Bath Building Society Thank you very much for your feedback. I will pass on your comments to the team. Sam Dorrington, Branches Manager Response date: 30th August 2024

Friendly efficient service at bath wood street branch

Friendly efficient service at bath wood street branch Reviewed on: 28th August 2024

Reply from Bath Building Society Thank you so much for visiting Wood Street and I am glad you had a positive experience at Wood Street. We look forward to continuing to help you where we can. Sam Dorrington, Branches Manager Response date: 30th August 2024

Always had good service Wien i come in

Always had good service Wien i come in Reviewed on: 28th August 2024

Reply from Bath Building Society I am glad that you have experienced great service from the team here, who always strive to go above and beyond! Sam Dorrington, Branches Manager Response date: 30th August 2024

The service is always very good .

The service is always. Prompt and the staff are Pleasant and efficient. Reviewed on: 28th August 2024

Reply from Bath Building Society Thank you very much for your feedback, I will pass it on to the team here. Sam Dorrington, Branches Manager Response date: 30th August 2024

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