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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2016 reviews)

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4.68

Based on 2,016 reviews, last reviewed 9th May 2025

154% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Lovely friendly staff! I went into the Moorland Road Branch and the staff were so lovely and friendly, a very happy customer! Reviewed on: 9th May 2025

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Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2016)

Always efficient over email and when visiting Bath Branch office.

Polite and speedy. I am severely sight impaired and they are aways very helpful. They even went as far as putting yellow tape on steps into branch when I commented that I couldn't see them very easily. Can't ask for more. Reviewed on: 9th May 2023

Reply from Bath Building Society Thank you for your feedback, its lovely to hear. Charlotte Tillen, Savings Support Manager Response date: 11th May 2023

Chat about new account

Was very clear in response and guided me well Reviewed on: 9th May 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 10th May 2023

Great people to deal with. All requests dealt with quickly.

Good well run company. and helpful staff Reviewed on: 5th May 2023

Reply from Bath Building Society Thank you for your great feedback, its appreciated. I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 9th May 2023

Review of options on maturity of Junior Cash ISA

Great rates, options and customer service Reviewed on: 3rd May 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 5th May 2023

Good customer service

The money transfer via email has proved very useful to me on numerous occasions Reviewed on: 2nd May 2023

Reply from Bath Building Society Thank you for your feedback, its great to hear. Charlotte Tillen, Savings Support Manager Response date: 5th May 2023

Jess at chatline very helpful and sorted out the issue

yes, you should have advised me that I needed to ensure I could receive an authorisation code - not all land lines are set up to receive certain types of codes from institutsions ( Lloyds, however "do", Bath BS clearly don't ) whereas mobiles usually do Reviewed on: 28th April 2023

Reply from Bath Building Society Thank you for your feedback. When registering for Bath Online is does give you the option to select either your landline number or your mobile number to receive the two factor authentication code which is required to login to your account. Glad to hear that Jess was able to assist you with with changing this to your mobile. Charlotte Tillen, Savings Support Manager Response date: 5th May 2023

Thank you Harry

Harry dealt with my problem in a very satisfactory way. Thank you Harry Reviewed on: 27th April 2023

Reply from Bath Building Society Thank you for your great feedback regarding Harry, I will pass this back to him and the team. Charlotte Tillen, Savings Support Manager Response date: 2nd May 2023

Local business dealing

Friendly accessible, local. We've never had any issues with the society and are more than happy with our service. Reviewed on: 26th April 2023

Reply from Bath Building Society Thank you for this feedback, its appreciated. Charlotte Tillen, Savings Support Manager Response date: 27th April 2023

Online chat

Almost instant answer to my question. Very impressed Reviewed on: 24th April 2023

Reply from Bath Building Society Thank you for this feedback, its great to hear, Charlotte Tillen, Savings Support Manager Response date: 25th April 2023

PCC Charity Account

Faster typists in the chat window Reviewed on: 24th April 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 27th April 2023

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