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Bath Building Society: Savings reviews

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4.73
Based on 2,288 reviews, last reviewed 21st Feb 2026
235% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Speaking to a person I was having trouble with managing my account online so I phoned and everything was sorted quickly and efficiently. Reviewed on: 21st February 2026
Elspeth S's avatar
Elspeth S

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026
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Unhappy
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2288)

In branch service review

5
Excellent service, everything very well explained over the phone. Reviewed on: 20th May 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
Excellent service - if your accounts could be opened online via the internet, the service would be quicker and cheaper - no postage required. However, having said this, your telephone and postal services are great. Reviewed on: 20th May 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
I liked the fact I could telephone for an application form and deal with my investment by post rather than online as so many institutions now require. The telephone was answered quickly and the form arrived with 2 days and the investment completed with a week. I found the whole experience very easy and efficient. Reviewed on: 20th May 2024
Savings Customer's avatar
Savings Customer

All staff were extremely helpful

5
All staff were extremely helpful Reviewed on: 20th May 2024
Guy's avatar
Guy
Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Services Manager. Response date: 30th May 2024
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Bath Building Society

In branch service review

4
Competitive interest rates led me to opening an account with you, but I did expect more information from you (such as your T&Cs and how to operate the account) in a welcome pack. Information viewed online suggested this account was not passbook based yet one has been suppplied. Reviewed on: 17th May 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
A mutual, good interest rates and excellent staff. Reviewed on: 15th May 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Services Manager Response date: 30th May 2024
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Bath Building Society

In branch service review

5
Good interest rates. Building Society is a mutual. Helpful, pleasant staff. Reviewed on: 15th May 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Services Manager Response date: 30th May 2024
Bath Building Society Logo
Bath Building Society

Excellent response, timely and efficient

5
Excellent response, timely and efficient Reviewed on: 15th May 2024
John H's avatar
John H
Reply from Bath Building Society Thank you for your feedback, I will pass this back to the team. Charlotte Tillen, Savings Services Manager Response date: 30th May 2024
Bath Building Society Logo
Bath Building Society

In branch service review

5
Helpful, polite and efficient staff. Reviewed on: 13th May 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Services Manager Response date: 30th May 2024
Bath Building Society Logo
Bath Building Society

In branch service review

5
The level of customer service is great. Reviewed on: 9th May 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Services Manager Response date: 30th May 2024
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Bath Building Society

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