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Bath Building Society: Savings reviews

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4.75
Based on 2,325 reviews, last reviewed 19th Apr 2026
347% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
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2%
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1%
See only 1 star reviews
1%

Latest highest rating:

5

Excellence across all levels We have a savings account in the Bath building society for our daughter. She and we are welcomed so warmly every time we go in. Everything is clear. S... Read more Reviewed on: 19th April 2026
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Marcelle

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026
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Unhappy
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2325)

Great service provided by Wood Street today!

5
Great service provided by Wood Street today! Always hippt to ser them Reviewed on: 28th August 2024
Reply from Bath Building Society I am glad you had a positive experience at our Wood Street Branch! We hope you continue to come in and visit our branches! Sam Dorrington, Branches Manager Response date: 30th August 2024
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Bath Building Society

Positive experience in Oldfield Branch. Always happy

5
Positive experience in Oldfield Branch. Always happy to help and friendly Reviewed on: 22nd August 2024
Reply from Bath Building Society Thank you for leaving a review regarding our Oldfield Park branch. I will pass on your comments to the team who always strive to create a positive atmosphere. Sam Dorrington, Branches Manager Response date: 30th August 2024
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Bath Building Society

Used BBS Trust account product.

5
Used BBS Trust account product. Clear instructions and protocol needed to set account up. Able to speak with someone if faqs on web site did not cover any questions needing clarification Reviewed on: 16th August 2024
Robert P's avatar
Robert P
Reply from Bath Building Society Thank you for your feedback regarding opening your Trust account. If you require any assistance operating your account in the future please do contact us on 01225 423271 or via our online chat at www.bathbuildingsociety.co.uk Response date: 19th August 2024
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Bath Building Society

In branch service review

5
All the staff are so friendly and very approachable and knowledgeable and very happy to explain. You have lovely staff. Reviewed on: 9th August 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society I will make sure to pass on the great feedback, thank you for continuing to visit our branches and transact with us. Our cashiers always strive to give the best service! Response date: 20th August 2024
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Bath Building Society

In branch service review

5
Very helpful, friendly staff who eplained clearly on different products. Reviewed on: 9th August 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you very much for your feedback, I will share this with the team this week! Response date: 20th August 2024
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Bath Building Society

In branch service review

5
As a POA, I have found it difficult to open accounts in other institutions, but this was easy. Reviewed on: 9th August 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society I am glad we were able to help with your POA, and the team made it as easy and accessible as possible. Response date: 20th August 2024
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Bath Building Society

In branch service review

4
I like that it is local and I do not have to use online to operate my account. Reviewed on: 9th August 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society The team are always happy to serve our local community members, and we are always happy for members to pop in and see us. Response date: 20th August 2024
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Bath Building Society

Internet access is way behind your competitors

2
Unbelievable that I can only access my account on mobile or tablet. Your system sent me an access code by email which I have entered 4 times and am now blocked. Hopeless. Reviewed on: 5th July 2024
PR's avatar
PR
Reply from Bath Building Society Thank you for your feedback and I'm sorry to hear that you're having issues with logging in. Please do call us on 01225 423271 or use our online chat and we will be able to assist you. Charlotte Tillen, Savings Services Manager. Response date: 8th July 2024
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Bath Building Society

In branch service review

5
Sometimes the phone is not answered in the morning and of late the new members of staff seem less than well-trained. All good though. Reviewed on: 4th July 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
Excellent customer relations/service. I really appreciate the ease of contact with BBS and the prompt and helpful replies. I was sad that our local branch closed but pleased I kept my account going. Reviewed on: 4th July 2024
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Savings Customer

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