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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2056 reviews)

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4.70

Based on 2,056 reviews, last reviewed 30th Jul 2025

75% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Customer Support - Excellent The Customer Support team has been fantastic, responsive, efficient, and always helpful in answering my questions promptly via both phone and email. I... Read more Reviewed on: 30th July 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2056)

Bath Building Society Branch Review

Accessible, friendly, good interest rate on the high street, operate a passbook account to keep that of everything. Reviewed on: 16th June 2023

Quick to respond

Just completing an application form for a savings account and any queries I had have been quickly resolved with the live chat. The website was easy to understand and so far have been very impressed. Reviewed on: 14th June 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 20th June 2023

Concise and gave extra advice

Concise and gave extra advice. Answered my questions and I know can proceed Reviewed on: 14th June 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 20th June 2023

Very good customer service

I can think of no obvious improvements which could be made. Reviewed on: 13th June 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 20th June 2023

Bath Building Society Branch Review

Like being able to speak to actual people in the branch. Reviewed on: 13th June 2023

Good rate of interest

Didn’t realise until end of the chat this good rate was only for residents in Bath. Reviewed on: 9th June 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 20th June 2023

Helpful

Always helpful friendly and quick on requests Reviewed on: 9th June 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 13th June 2023

Chat function

Prompt advice given and correct information. Reviewed on: 8th June 2023

Reply from Bath Building Society Thank you for your feedback regarding our online chat. Charlotte Tillen, Savings Support Manager Response date: 9th June 2023

Brilliant, fast and knowlegable

Now that you have a mobile app, I will start using my account more. Thank you. Reviewed on: 6th June 2023

Reply from Bath Building Society Thank you for your feedback, it's great to hear that the mobile app has made things easier for you. Charlotte Tillen, Savings Support Manager Response date: 6th June 2023

Todays experience..5th June 2023

The staff are so very helpful, always cheerful and friendly and nothing too much trouble. Today, Rebecca gave excellent help over the phone to my son, on my account. Consequently, a task I needed to do, but to me was bewildering, was very straigtforward and completed satisfactorily. Thank you Reviewed on: 5th June 2023

Reply from Bath Building Society Thank you for your fantastic feedback regarding Rebecca, I will pass this back to her and the team. Charlotte Tillen, Savings Support Manager Response date: 6th June 2023

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Bath Building Society: Savings reviews

75% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2056)

Bath Building Society Branch Review

Quick to respond

Concise and gave extra advice

Very good customer service

Bath Building Society Branch Review

Good rate of interest

Helpful

Chat function

Brilliant, fast and knowlegable

Todays experience..5th June 2023

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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