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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Very average

Nothing particularly noteworthy about this current account. Like all of them, interest rates are non existent, but no problems with the actual account. There is quite a good phone app that they provide, but I got locked out of it for several months when I lost my little plastic key fob. It felt way harder than it should have been to get everything up and running again. Reviewed on: 15th November 2016

OK

Online OK but delays when you try to contact by phone. Reviewed on: 15th November 2016

OK Apart From the Bank Charges

I've had an OK experience with HSBC over the years, they haven't done anything amazing but they haven't done anything terrible either. However recently I've gone above my overdraft limit a few times and incurred quite heavy charges Reviewed on: 14th November 2016

A FAIRLY GOOD SERVICE BUT ROOM FOR IMPROVEMENT

pop into my local branch to ask about the latest saving rate, person said to me point blank check on-line ?????? Reviewed on: 14th November 2016

Brilliant

Had a meeting with a personal adviser on the weekend - it was a meeting that i'd been putting off for some time but it was actually such a positive experience. I came out feeling like a weight had been lifted - the adviser was friendly, helpful and very reassuring. Reviewed on: 14th November 2016

Reasonably good service for a daily-used current account

Have banked with HSBC for many years, many different products including my current account They have always been reasonably quick to respond to any queries and have helpful advisers available on the end of the phone As someone who uses HSBC remotely (i.e. not going into a branch) I do find that their app could be better and the use of a secure key, whilst understandable, is a little tiresome Reviewed on: 14th November 2016

Secure Banking

Always seems very secure no problems Reviewed on: 14th November 2016

Very flexible

Internet messaging service with prompt responses; flexible overdraft; and quick response times. Reviewed on: 14th November 2016

OK Bank

Not too bad as High Street banks go, I suppose. Reviewed on: 14th November 2016

always helpful and approachable

My local branches are friendly and efficient and I have always had good service Reviewed on: 14th November 2016

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