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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

A great bank does what it says on the tin

Great bank. customer service is good Reviewed on: 12th February 2016

Cant complain at all :)

Ive been with my bank since i was about 8 years old. Havent had any problems with them. Overall they are a very good and trust worthy bank to be with. Reviewed on: 12th February 2016

average

Average day to day banking experience Reviewed on: 12th February 2016

Brilliant banking company.

I have been with my bank for nearly 10 years now and I have had no problems whatsoever. If I ever need to query anything, I just go to my local branch and they always solve my problems. Reviewed on: 12th February 2016

internet banking service

I love my Bank because of the Internet Banking and its just the best Bank in every way I think Reviewed on: 12th February 2016

Always keep me up to date

I love HSBC -always there when I need them with helpful advice and they always keep me up to date with any changes to policy changes Reviewed on: 12th February 2016

Peace of mind

I love my bank HSBC because they've always given me great customer service and peace of mind about safety when using online banking and also using cards abroad Reviewed on: 12th February 2016

Dealt with fraud well

I love my bank! Once there was fraud a lot of money involved! My bank dealt with it very efficiently. Got all my money back without a fuss! Well done HSBC! Reviewed on: 12th February 2016

Friendly and no problems

I love my bank!! I got all my bank charges back and I have a £1,500 no fee overdraft. The staff are always friendly and helpful and I haven't experienced any problems with my telephone or internet banking....the only downside is that my branch is closing down which will mean driving to the next town. Reviewed on: 12th February 2016

Stranded in India!!

Average product with fairly reasonable overdraft service. However their customer services, particularly over the phone are very poor. Before going on a 6 month trip to India I notified them where I was going and for how long so that charges from India were to be expected and wouldn't be stopped. They assured me my card would be fine and checked that it could be used there. I like to keep control over my money by only having one card and no credit cards so took only that card and travelers checks. Lo and behold first time I went to use my card there it would not work and there was no where nearby to change my travelers cheques. I spent a small fortune calling HSBC trying to get it sorted but they were absolutely useless and the representative didn't care in the slightest that I was stranded without money even to pay for a place to stay. Ended up having to arrange for money to be wired to me periodically for the duration of my stay as card did not work for the rest of the trip! Reviewed on: 10th February 2016

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