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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

A decent high street bank

I’ve had an account with HSBC for 20 years now and generally have found them to be a good high street bank Reviewed on: 5th June 2023

Great

Been with HSBC for years and never had an issue Reviewed on: 2nd June 2023

Love their App!

I like using HSBC's banking app. They keep adding more and more features to it making it very convenient to use. I haven't needed to step into a branch for ages. Reviewed on: 1st June 2023

EASY AND FRANDLY GLOBAL BANKING

THIS IS A BANK WHICH DEAL ACCORDING TO PEOPLE NEEDS, LIKE THERE GLOBAL ACCOUNTS WHIC IS EASY TO USE AND AFFORADBLE, YOU CAN MANAGE DIRECTLY FROM YOUR ACCOUNT AND KEEP YOUR FUNDS IN A POOL TO USE IF YOU ARE AWAY FROM YOUR RESIDENT COUNTRY. THE CAHNRGES ARE AFFORADABLE AND YOU CAN USE THE GLOBAL WITHOUT ANY ISSUE. Reviewed on: 1st June 2023

Years of service

I opened my bank account with HSBC at the age of 11 and I am still with them today. Excellent level of service Reviewed on: 1st June 2023

Unethical and unhelpful

Our branch turned into a 'coffee shop'. You can no longer go into our branch to carry out normal counter transactions. You have to stand in a huge line to ask the staff if they're able to help you. Invariably they can't as I only go into the bank to do things you can't do online e.g. cash foreign cheques. The counter has been replaced by a coffee machine and sofas. I don't go into my bank to sit down, have a coffee and a chat with the staff. I'd like to be able to carry out transactions. Reviewed on: 1st June 2023

Perfect

Left a High Street rival and transferred to HSBC. Smooth changeover and they have been perfect ever since. Highly recommended. Reviewed on: 31st May 2023

Automatic overdraft extension

Due to delays in receiving money owed to me, a recent credit card bill would have taken me beyond my already significant agreed overdraft. To enable that and other bills to be paid, the bank automatically extended the facility, and advised they had, so that no payments were 'bounced'. I am a long term customer, and they understand that sometimes I need a bit more flexibility than is already covered. Reviewed on: 31st May 2023

Best bank ever

I’ve been with HSBC since I was 16, I’m now 33. I’ve never had any issues. Their telephone and online banking is so easy to use. I love the fact that I can increase my ATM withdrawal limit to £1000 for 24 hours. I got hit with fraud and they helped recover my money. Don’t think il ever change from them Reviewed on: 31st May 2023

Amazing bank

I have been with HSBC for a few years now and we have had issues from tie to time but they do try and get it sorted, They are always trying to stay ahead of the curve but some services need attention but I am sure they will get there Reviewed on: 12th May 2023

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