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HSBC: Bank account reviews

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3.64

Based on 1,314 reviews, last reviewed 18th Dec 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Worst customer service ever experienced, Worst customer service ever experienced, the whole company is a nightmare, do not trust them with your money Reviewed on: 18th December 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1314)

Customer care

They are exceptional. I have been with HSBC for over 10 years and I have never considered leaving to another service provider. Reviewed on: 2nd June 2022

shocking

4 hrs on the phone ....do i need to say more Reviewed on: 13th May 2022

Customer service and security

Hsbc is more proactive with investors rather then general customers who has current account several times failed to act on the issues such as security reset or hsbc app or in terms of physical key nothing is user friendly even afte4 several phone calls long waiting no call back service very bad customer service . Reviewed on: 11th May 2022

Leaking your information dreadful customer service

The worst bank in the UK. I wish i could give them 0 stars but there is no such option! their customer service tells you they will sort something out for you when they dont. I am almost sure they are leaking some information to third parties. Bunch of scammers. I had an unrecognised transaction of 100£ on my card and I was 100% sure I did not give my details to anyone. I have ordered a new card and asked to dispute the transaction. Normally every transaction even the ones that dont go through are taken from your card for 5 days as “pending”, however this scammer one went through straight ahead. When I wanted to sort it out they asked me for my approval of them sharing my card details with some third parties! I replied later on and they told me it will take 17 weeks for them to dispute the transaction because they are busy!! The card that has arrived has the exact same 16 digit card number as the scammed one, the only sifference is the expiry date and the CVV. These few numbers are very easy to hack! When I keep contacting them again they are saying that they will connect me to the agent whenever they get free as they are very busy and they are not replying for a few days since then no matter how many times I am trying to contact them! I am surprised the government is still letting them to remain open! And when I tried to buy a phone from CEX they blocked my card completely despite of the fact that I have approved the transaction on mobile banking! They are acting like they are super safe but they are leaking information without your knowledge! Reviewed on: 20th April 2022

Dreadful

HSBC is basically a fully automated bank. The low paid, off shored and inexperienced customer service employees they do have care as little as the algorithms running it. Avoid at all cosrs. Reviewed on: 6th April 2022

Worst customer service

After 20 years with HSBC as a Premier customer, I am refused a small loan. Worst customer service in the world. Now got the load elsewhere within minutes, I will be moving my account to another bank. their loss, if they can't treat loyal customers well, they will loose my custom! I would recommend avoid HSBC!!!!!! Reviewed on: 5th April 2022

Great app!

I love the HSBC bank app. It's so easy to use and has very good security features. Reviewed on: 4th April 2022

good bank

always looks after me and my money Reviewed on: 4th April 2022

Online service good

Only bank online now and their online service is good. Reviewed on: 4th April 2022

no frills

Perfectly acceptable account, works well but nothing special about it. Nothing to say 'I must have one of those!' Reviewed on: 3rd April 2022

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