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HSBC: Bank account reviews

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3.64

Based on 1,314 reviews, last reviewed 18th Dec 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Worst customer service ever experienced, Worst customer service ever experienced, the whole company is a nightmare, do not trust them with your money Reviewed on: 18th December 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1314)

The best

They help people. Always are professionals and friendly Reviewed on: 6th August 2022

Secure, Clean, Easy

Love the banking app, its a nice minimalist looks that is sleek and easy to use. A lot of financial options for cards and investments. Reviewed on: 5th August 2022

Poor service, fraud 6 times in 12 months

Been a customer for 13 years and business getting worse Reviewed on: 15th July 2022

Review

Best bank highly recommended always happy to help 24 hours Reviewed on: 13th July 2022

Good bank

Consistent. I've used them for years Reviewed on: 8th July 2022

Fantastic bank

Person centred and forward thinking Reviewed on: 6th July 2022

Because they are fast

They are fast and thrustworthy and cheap Reviewed on: 5th July 2022

Average bank

Nothing special about them, interest rates are terrible Reviewed on: 1st July 2022

Process not People Dantes extra circle

Leaving aside the shocking savings rates they offer and the return to 1970's opening hours they make it neigh on impossible to transfer money to other organisations, every transaction I want to complete they flag as fraud and then their directly employed offshore 'payment validation ' team won't accept I am me, I know I am me and have been me for 57 years 41 of them as a HSBC customer but apparently I may not be me or I may have been coerced by me or my wife into wanting to move money from HSBC, if Dante was writing now there would be an additional circle to he'll. Reviewed on: 29th June 2022

Its like they want to starve you to death like some governements are trying to

Since changes to so called security with the ******* who run HSBC i can never get onto my own account and I am constantly locked out of my account. In a world where when they allow a crook to ripp off your account where you might have £500,000 in the Bank they will only give you £80,000 back when they allow it to be stolem. AVOID THIS BANK AT ALL COSTS THEY ARE OUT TO CAUSE YOU STRESS AND MONEY PROBLEM!!!!!!!!!!!!!!! Ive been stuck here for years until I get permission to Bank at a different BAnk....How I dont know but I hate these cheats at HSBC!!!!!1 **** **** *** *******!!!!! Reviewed on: 5th June 2022

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