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HSBC: Bank account reviews

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3.64

Based on 1,314 reviews, last reviewed 18th Dec 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Worst customer service ever experienced, Worst customer service ever experienced, the whole company is a nightmare, do not trust them with your money Reviewed on: 18th December 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1314)

Helpful Customer Service

I couldn't make payments online and after I phoned up the customer service they had the problem fixed quickly and securely allowing me to make the payments I needed to make. Reviewed on: 26th August 2022

Good bank

Great company and very good been with you them for years Reviewed on: 19th August 2022

Poor set up experience

The switch over happened on agreed date but I didn’t receive either bank card or online log in meaning I was unable to access money and check direct debits for almost a week Reviewed on: 15th August 2022

Excellent customer service

The fraud team is very vigilant, alerting us to suspicious transactions promptly, and they have been extremely helpful in trying to resolve issues we’ve had with credit card fraud. Reviewed on: 14th August 2022

Love this bank

Been with them for 7 years . Easy to use and good custinrr service Reviewed on: 13th August 2022

Great

Been with them from a teenager Always dealt with any concerns or problems and quickly also very reliable answer any questions promptly and we’ll mannered Never had an issue over many years Reviewed on: 13th August 2022

Good account

Good account. Good online services Reviewed on: 13th August 2022

Consistent

Easy banking, app is simply to use and provides all I need. Reviewed on: 13th August 2022

OK

Happy with the product just need to make it more simple on the APP Reviewed on: 13th August 2022

Great opening offers

Great opening offer fast and easy set up. Customer service were very helpful Reviewed on: 12th August 2022

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