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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

no frills

Perfectly acceptable account, works well but nothing special about it. Nothing to say 'I must have one of those!' Reviewed on: 3rd April 2022

Great Bank

I have been with HSBC for 20 years and have never had any issues. Reviewed on: 3rd April 2022

Good communication

Communication and useful resources Reviewed on: 1st April 2022

Agree terms of a loan then renage

After an agreement for a loan the money never went into my account having been assured that the funds would go in I purchased building materials and contractors for some work to be carried out ...the funds still didn't reach my account...I've now had to literally skint myself to pay what I owe ...stay clear of hsbc Reviewed on: 30th March 2022

Since I was 14

I have been with HSBC for 26 years and cannot fault them! Reviewed on: 30th March 2022

Great bank

Very good bank helps out with any enquiries or problems I have also with arranged overdraft has helped me clear debt and they are very understanding Reviewed on: 29th March 2022

Best bank overall

Especially to for salaried people, HSBC provides the best service and plans Reviewed on: 29th March 2022

Great and generous

My experience with HSBC has being amazing. They have excellent customer service, kind, generous and polite to customers. They are very innovative, especially with their mobile app and keep improving all the time. They have great banking offers and fast transactions payments system. Reviewed on: 29th March 2022

easy online banking

the online banking is very easy to access Reviewed on: 27th March 2022

Not great- lacks basic features

The mobile app is lacking basic features down to removing payees - this is not possible and requires online banking. Some great staff in the branches though ( or at least the ones to at are still open ). Reviewed on: 26th March 2022

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