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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Good bank

They have good pay fee for the money who you take out in another country Reviewed on: 4th January 2022

They know how to robbing people

I just see £542.78 going out from my account I was think some robber pinch my money strait I call HSBC I find out robber was my Bank they charge me 542.78 and they said that is not our charge but FX charge I ask are you same company they said no I ask how come you charge me that much money without my knowledge no letter no phone call no email He said we call you and left the voicemail in same day I look at all my call and voicemail no any they know how they robbing people they are Licensed Robber I work for 72 hours a week for this money Reviewed on: 17th November 2021

Shocking service

I disputed a payment and sent in any relevant attachments to support my case. I was credited the amount back to my card. Now the amount has been debited again with no explanation. Spoke to customer services yesterday, who placed me on hold for over an hour and left me hanging I had to cut off and call again. This time I went though security was told to hold while they investigated my query, 20 mins later the representative came back to go through security again? And then said okay I'll stick you on hold and go and investigate.... is it just me or is this shocking customer service. I said I wanted to log a complaint, this was ignored, I was told can't investigate right now as can't get through to the department and that she would call back once she gets through the whole day passed and I received no call. I called at 8.45 am this morning again and the same has happened again I've been on hold for over 2 hours 30 mins and I'm still on hold... nobody is taking ownership nobody wants to help it's all passing customers around here there and everywhere. I've been with the bank for years spend and paid hundreds of thousands of pounds with them if this continues I will have to close my holdings and move to another bank with customers at the heart of there business. I'm shocked and I don't have words to describe how disappointed I am with HSBC Reviewed on: 19th October 2021

Great

Very good bank Very happy always reply quickly and loads better than my previous bank Reviewed on: 8th October 2021

review

very satisfied friendly consistent Reviewed on: 8th October 2021

Always reliable and symoathetic

Excellent dealing with scams and succeeding. Reviewed on: 7th October 2021

Easy to use

Easy mobile app, great to be able to use post offices to deposit cash and larger cheques which cannot be deposit through the app, and easy to get someone to help online through the live chat system Reviewed on: 7th October 2021

Would give 0 if had an option

Been customer for this bank for last 17 years and all of the sudden all my accounts was closed with no reason given just like that . Reviewed on: 29th September 2021

Aim To Please

Honest Safety Bonus Committed = Hsbc Bank. Friendly & Helpfull. My concerns are always dealt with quickly and customer care were the best ! Reviewed on: 10th September 2021

Reasonably happy with HSBC'S service.

As above but disappointed with all the branch closures. Reviewed on: 3rd September 2021

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