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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Lifelong Customer

I started banking with HSBC when they were Midland Bank and I opened my Griffin Saver account. I'm now 45 years old and have never had any issues with them. Easy online banking and great customer service. Reviewed on: 12th January 2022

Not customer friendly

Difficult to move money to another bank account in your name Reviewed on: 12th January 2022

My security

I was victim of fraud and HSBC bank helped me all along and with the utmost of care. Reviewed on: 12th January 2022

Excellent

HSBC provide excellent service and the digital offering continues to improve. Reviewed on: 12th January 2022

Trustworthy reliable high street bank.

Opened my first account with HSBC aged 17. I’ve been with them now over 30yrs! They have always treated me fairly, allowed me time to ask for advice and supported me at difficult times. Reviewed on: 12th January 2022

Superb Bank

I have banked with HSBC over 20 years. During this time I have found them to always be helpful and professional. Reviewed on: 12th January 2022

Trustworthy and straghtforward

HSBC are very straightforward and provide easy banking, online and by telephone as well as in store. There are times when it feels as though they don't talk to each other between departments but for the most part they are a good bank to go for. Reviewed on: 12th January 2022

great bank to be with

never had an issue, and when I call everything gets done as expected Reviewed on: 12th January 2022

Easy to use app, never had any issues

The only reasons I have ever needed to contact their customer services is due to fraud issues, which their fraud team resolve very quickly. Reviewed on: 12th January 2022

Ridiculously unhelpful

Having been with HSBC since 2010, when it was a time to think about buying a property, get an idea about mortgage affordability, finding out government help, I turned to my bank. It turns out I was subscribed into a product that was totally unhelpful to me and wasn't made aware that other options were possible such as LISA. This means I missed out on the opportunity to get a bit of help as a first buyer. Totally unhappy about customer experience and the poor and misleading product offering. As a result I looked into getting help from a mortgage broker. Faced another unhelpful conversation when I needed to move money from abroad, with the crazy high fee that HSBC takes on exchange rate, I asked if they would be open to negociate this fee, they said they would not, I went to Wise instead to proceed with that exchange and saved a lot of money doing that. Thinking that they are using my money to transform those into loans where they get 5-10% return when my cash savings is at 0.01% is just ridiculous. Reviewed on: 10th January 2022

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