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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Never had a problem

Not only have I never had a problem with them but they are also very helpful with anything you ask of them. Reviewed on: 18th January 2022

Best Bank in the UK

Always quick to rectify mistakes. Great Customer service Reviewed on: 17th January 2022

Great Bank

Easy internet banking and good service Reviewed on: 17th January 2022

HSBC are very helpful

I would definitely recommend HSBC to friends and family, as they are very helpful. I do love their banking app as well. Reviewed on: 16th January 2022

Feeling Fees

Service fees vary by bank. It feels like you pay more at HSBC for banking services. Reviewed on: 16th January 2022

Inept, rude unhelpful

I was asked to go through a customer info review. The most stressful thing I've done all year. Their information on the signatories hadn't been updated, despite submitting change of name forms, marriage certs and a death cert etc. Because their info was incorrect I could not talk to advisors as I could not provide up to date info. I was told wrong information by online chat advisors, told the account would be closed with little notice. The account had been a free of charge community account for 20 + years, then without warning it became a fee paying business account. Unable to talk to anybody again because they still don't hold the correct info. Branches didn't want to know. Absolute shambles. Now going through switching service to new bank which will ptibably fail because HSBC haven't updates. Rude and unhelpful on the very rare occasion that I have got through. Shocking. Reviewed on: 15th January 2022

Always warm welcome

And excellent App updated this year Reviewed on: 13th January 2022

Very Happy With the Bank

Always been prompt and helpful when needed! Reviewed on: 13th January 2022

No problems

HSBC are fine I have had no issues with them Reviewed on: 13th January 2022

Excellent

The bank account facility is excellent as is their online service for managing the account Reviewed on: 12th January 2022

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