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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Excellent customer service

Customer support very good with short waiting time to get a real person on the phone. Reviewed on: 27th August 2021

All of my accounts have been closed with no notice or reason

All of my bank accounts have been closed, with no notice or explanation given to me. I run a business and this has caused me countless problems so I'm only going to mention a few of the major ones. I don't know which customers have paid for their orders, I'm unable to pay suppliers, I'm unable to repay debt, I'm unable to consitently put food on the table. This is an abhorrent way to treat a customer of 7+ years. I haven't eaten breakfast in over 4 days, I'm living off hand outs from friends and family and also building up debt with my credit cards... at the same time as being unable to pay them off. I'm unable to put fuel in my car, I'm late with my rent payment. I cannot put into words the sheer level of stress, anxiety and financial hardship that has been directly caused by this situation. It's been 7 working days since they closed my accounts, however it was only yesterday that the cheque with my account balance was sent in the post. Letters from HSBC have taken on average 5-7 working days to turn up at my house, this means I will be without access to my personal or business funds for over 14 working days, or 18 calendar days. (I will update this if/ when the cheque arrives) In a time where small businesses are already struggling to keep liquid, whether it be the extended lead times on products or unexpected price increases passed on by raw material suppliers along with all the other hurdles, having your account completely shut down with zero notice and no explanation is very, very scary. However unbelievable this may seem, it is in HSBC's terms and conditions that this can be done to anyones account, without notice, or reason. Check for yourself. Adding to all of this, HSBC refuse to go into the specifics of why my accounts have been terminated. It's gotten to the point that I've had to submit a 'Subject Access Request' regarding all the information that was reviewed that led them to this decision. Whilst requesting this from HSBC I was told by numerous of their staff that HSBC would refuse to give this information, I mentioned that this would be illegal under the freedom of information act 2000 as this gives any individual (data subject) the right to request access to all the information held about them. DO NOT give up when trying to put this request to them, they legally have to do it, but will give you every excuse under the sun as to why they can't do it. This is easily the worst way I've been treated in my life, either by an individual or organisation. Save yourself the stress, time and embarrasment and bank with anyone but these jokers. Reviewed on: 26th August 2021

Good app but lacks dashboards

It would be great if HSBC could imitate challenger banks and segment my spending by categories Reviewed on: 25th August 2021

Worst Bank Ever

Poor antifraud measures, poor customer services, prejudiced and favors dirty money over clean money. Reviewed on: 16th August 2021

Good Bank

Never had a problem . Always dealt with correctly . Reviewed on: 4th August 2021

Fantastic bank

Always have time for you very friendly to good security Reviewed on: 27th July 2021

Very good and listened to problems

I had been scammed and they put me straight through the fraud department Reviewed on: 27th July 2021

Poor customer service overall

Poor customer service overall, hard to reach, and sometimes difficult to understand Reviewed on: 11th July 2021

ACCOUNT SHUT NO REASON

Current account with large + balance shut for no reason leaving me totally in the lurch as I was moving home. All requests for reason refused. Reviewed on: 2nd July 2021

Death by call centers

Awful experience with HSBC, who have moved all their communications to call centers to save themselves money at the cost of their customers. I have been trying to talk to someone about a fraud case for two weeks. I've spoken to people who don't understand the situation, have given me the wrong information, are unable to send an emails, repeatedly forward me to another team. Had someone panic and shut down my account then accidentally hang up. Have been told I'll be called within 15 days and then after 15 days been told they're unable to give an estimate for when I'll be contacted. Have been asked 'so? what do you want us to do about it?' on several occasions trying to report data theft. All direct questions get answered with irrelevant information to try to divert away from the question. I have been told my best option is to file a complain and wait 8 weeks for a response, and if I don't get a response... then there's nothing I can do. Reviewed on: 23rd April 2021

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