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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Mrs

Mne spadli peňaze do bankomatu a nemôžem ich vibrat lebo som nemohol vibrat peňaze z bankomatu lebo mi spadli dnu v bankomate tak volal som na sekuriti asik 7 krad a to isté mi povedali už čakám 3 mesiace a nic 300 libri mi nedali tak podľa mňa neje dobrá banka HSBC Reviewed on: 16th April 2021

HSBC is not business friendly

HSBC is run as a faceless organisation. HSBC does not treat their customers fairly, there is a secrecy culture in the bank, they send letters to customers not signed by anyone. HSBC staff will not give you their full names nor direct phone number. Activities are conducted without informing the client properly, they treat clients like criminals. We will never recommend HSBC to any one. We believe the government or Financial services authority should investigate the workings of the bank and how they interact with their customers. Their own staff even say that the bank does not care. They are quite willing to damage the reputation and business of their customers without any explanation. The experience was traumatic, HSBC damaged our reputation and business and there was nothing we could do about it. Reviewed on: 16th April 2021

Dreadful Bank

My family have used HSBC for years but since 2017 it has gone down rapidly- poor service- bad attitude- closed local branches with little warning. Reviewed on: 16th April 2021

CA FART MON POULET

It's there for giving a good reason to be a winner!! Never let you down!!! Reviewed on: 14th April 2021

HSBC BAN BITCOIN USERS

I WANT TO SPEND MY BITCOIN. SADLY, HSBC SUCKS SO I HAVE OPEN A SANTANDER ACCOUNT TO CONVERT MY BITCOIN TO UK POUNDS. HOPEFULLY, WITH INNOVATION AND MASS ADOPTION I WONT HAVE TO CONVERT TO UK POUNDS TO PAY BILLS AND EXPENSES. Reviewed on: 14th April 2021

Simple and secure, just as promised by HSBC

Professional app with no unnecessary products advertising. I just love the fact that what is needed in the HSBC app is included in the HSBC app, no unnecessary features like other bank who are trying to show they are changing for a future forgetting who they really are. Reviewed on: 13th April 2021

Got this e- mail from Monzo.

I have a few current accounts and while Monzo really trailblazed a few years ago with their app the others have now caught up. I have an RBS, HSBC, Barclays and Monzo current account - quite a lot I know, no money though(!) - and HSBC is the best one, RBS is close at their heels. Monzo has no branches and the customer support isn’t great, just get an in-app text message saying “Hi C, sorry we can’t help you atm, we’re working on it” when I asked for my Iban number. HSBC on the other hand have people on the phone, you sometimes have to hang up and try again to get one who can speak English, but they do at least have them. Reviewed on: 13th April 2021

Hopes and dreams

I moved to HSBC with hopes I could prove myself as a loyal customer and eventually apply for the mortgage with them. I tolerated clumsy app, very polite but not helpful customer service and poorly managed branch service. Then I discovered that no matter how loyal I am, I could still get a better offer via a broker rather than on my own via my bank. And I'm not even going to talk here about their credit card services. Reviewed on: 13th April 2021

HSBC has been great but less support

HSBC has been great and respectful to me but when I needed help like overdraft I was given only because of my credit score which is understandable Reviewed on: 8th April 2021

Banking with HSBC

HSBC has always offered me flexibility and reliability when banking with them. Their online services means that I can bank anytime, wherever I am which is great. Their banks also still offer face to face assistance which is one thing I love ! Reviewed on: 7th April 2021

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