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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Great Banking App

I really like the fact that I can view all of my accounts in one place on the HSBC app and can transfer money very quickly from one account to another. Reviewed on: 30th May 2018

Amazing bank

Never had a trouble with them. Only reason I am giving them 4 stars is because the mobile app doesn't let you transfer money to someone else. Reviewed on: 4th April 2018

Poor

The online banking is fine, but the call centre is abysmal and they've closed all my local branches. They're also one of the dodgiest companies going, whether it's money laundering, libor rigging, etc. Reviewed on: 4th April 2018

Always very friendly and welcoming in branch.

Staff in my local Chichester branch are very friendly and helful. There is always someone to ask for assistance or advice and they are very appraochable. It makes going into the branch an enjoyable experience. Reviewed on: 11th February 2018

Excellent

Easy...customer service excellent.. Reviewed on: 11th February 2018

Really Happy

I've been with HSBC since Uni days 20 years ago and they have always been helpful, friendly. No complaints. Reviewed on: 11th February 2018

Always good service

Always helpful either in store or over the phone and whatever I need help with gets sorted quickly. Reviewed on: 11th February 2018

disappointing branch closures after taxpayer bail-out

- said a lot about moving back to Hong Kong,but took billions instead from bailout, now threatening to move after Brexit - so thumbs down from me & many others. Reviewed on: 11th February 2018

Good service

I have never had any problems with my account told straight if anything suspicious Reviewed on: 11th February 2018

Excellent survey

Great customer service they really offer great advice Reviewed on: 11th February 2018

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