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HSBC: Bank account reviews

View other HSBC products
3.75
Based on 1,365 reviews, last reviewed 25th Mar 2026
3400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
46%
See only 4 star reviews
24%
See only 3 star reviews
10%
See only 2 star reviews
5%
See only 1 star reviews
15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026
Claire Joyner's avatar
Claire Joyner

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026
Tessa Stewart's avatar
Tessa Stewart
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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Great bank

4
Been with this bank for over 25 years and never had any problems Reviewed on: 8th January 2018
Julie jackson's avatar
Julie jackson

Reliable service.

3
Trusted service. Easy to use, with no major issues. Reviewed on: 7th January 2018
Saul Rouse's avatar
Saul Rouse

Good customer service

4
Very easy to speak to somebody in branch. Reviewed on: 6th January 2018
Georgia McAllister's avatar
Georgia McAllister

Awful customer service

1
extremely unhelpful, rude customer service agents who do not appear to listed to your issues but just repeat platitudes from a script. We had an issue where cash paid in at a branch "disappeared" for over 2 weeks, during which time outgoing payments were bounced and we incurred bank charges. We had to fight tooth and nail to get reimbursed, they refused to admit the error was theirs. Dreadful service. Reviewed on: 6th January 2018
Fiona jk's avatar
Fiona jk

Great customer care

5
Very good bank. Great people to help you. Reviewed on: 6th January 2018
Sara Rosa's avatar
Sara Rosa

Very good for many years

5
No problems over many years - yes would recommend Reviewed on: 5th January 2018
Rose Alcroft's avatar
Rose Alcroft

Excellent Bank

4
Have banked with HSBC for 20+ years now and have never had a problem with them, they have always been very keen to help resolve any issues and have offered great borrowing options when needed. My only negative would be that they are behind on new technologies a little. Some of the newer online banks offer much more innovation in banking, though i appreciate these things take time to role out when you are as big as HSBC. So heres hoping we will see them soon Reviewed on: 3rd January 2018
Leo Lanksford's avatar
Leo Lanksford

Reliable Banking

4
I have been with HSBC for about 15 years now and find their internet banking very easy to use. I especially like the "pending transactions" feature in my current account. I check my account daily and this feature reminds me what is going out soon and I can ensure the money is in my account. I have now upgraded to HSBC advance which incurs no monthly fee, and it comes with a range of discounts which I find very handy indeed. Reviewed on: 2nd January 2018
Corinne's avatar
Corinne

Great Bank

5
Great bank to have an account with, always on the ball when it comes to fraud. Reviewed on: 1st January 2018
Jackie C Dawson's avatar
Jackie C Dawson

Great Bank

5
Excellent service, every time. Fabulous online banking, great service in the bank and fantastic support from the anti fraud team. Reviewed on: 31st December 2017
Sharon Saunders's avatar
Sharon Saunders

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