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Barclaycard: Platinum Credit Card reviews

Name: Barclaycard Platinum Credit Card
Brand: Barclaycard
Rating: 2.54 (196 reviews)

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3.87

Based on 313 reviews, last reviewed 17th Jun 2025

150% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

21%

10%

13%

Latest highest rating:

5

Rewarded with cashback for using Rewarded with cashback for using Reviewed on: 17th June 2025

Latest lowest rating:

1

Barclaycard slashed my creditcard limit from £5800 t... Barclaycard slashed my creditcard limit from £5800 too £1300 in the first instance which was very close to what I had accumulated on the card, without... Read more Reviewed on: 12th June 2025

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About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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Barclaycard Platinum Credit Card reviews (313)

Premium Barclaycard

I applied for a Premium Barclaycard credit card after my original bank was only willing to offer me an extortionate interest rate loan. From the initial application to two years down the line I have nothing but praise for this card. Easy to use website, very clear information, simple to pay your bill each month - delighted with it, and shows up my original bank no end! Highly recommended. Reviewed on: 21st August 2016

Ok but could be better

I had a problem that took a while to resolve. I had to escalate it but once it had been passed to a manager it was resolved quickly. It did take a few calls which was frustrating and they could have been more professional but overall it was resolved to my satisfaction. Reviewed on: 30th June 2016

Prepared to take a risk

Barclaycard wanted to know every last detail of my finances. Salary and income and out goings along with future plans. They saw that as a risk that was manageable. Reviewed on: 27th June 2016

Barclaycard for newbies

Using my barclaycard has been very helpful especially when I need to buy something and I don't have enough money on my bank account. The card is contactless as well so it makes life easier. The pay back reminder system is also very helpful. All in all, would recommend. Reviewed on: 26th June 2016

Handy for life and for living

A great card to have in your pocket for everyday living and those extra unexpected things that you can't avoid Reviewed on: 28th May 2016

excellent service

always very helpful staff whenever i ring up Reviewed on: 23rd May 2016

Good service, let down by clunky mobile app

Their mobile app was one of the first in the UK to offer contactless mobile payments on Android, but the experience was a let down, with payments being unreliable and the app including a permanent notification which couldn't be removed. Reviewed on: 23rd May 2016

Horrible!

I never missed a payment on my credit card, always paying on time and more than the minimum amount. I was about £300 under my credit limit and tried making a £30 purchase using the card at my local Holland and Barrett. To my embarrassment, the sales assistant told me that my card had been refused, and that a note had popped up on their system asking them to call Barclaycard immediately. I was very confused at this point, but waited whilst the call was made. The girl then returned to me and explained that Barclaycard have refused the payment, but that she wasn't aware of why. Annoyed at this point, I asked for my card back and tried to leave the shop. The assistant told me that Barclaycard had instructed her to keep my card...!!!!! What?!?! I left the store, even MORE annoyed and confused and I called Barclaycard when I got home for an explanation. I was told a new card would be sent out. Fine. When the letter arrived, it said (without giving ANY reason at all) that Barclaycard were exercising their right to cancel my account with them and that I was to pay back all monies owed. So A company that I had been using, AND paying on time every month, took my card and closed my account without any explanation. Great company.... NOT!! I would NEVER recommend this company to anyone. Reviewed on: 18th May 2016

Brilliant card

Amazing benefits with it to. I've been a customer for years!! Reviewed on: 9th May 2016

Generally good but some issues using it abroad

I have had this card for several years but I have had a few issues with it. Barclaycard say that you don't need to inform them if you are going away yet I always do as I choose not to take my mobile or computer with me when I travel abroad so I can't be contacted. One example of a problem was that after a trip to Iceland I came home to find several messages left on my landline to say someone had attempted to use my card fraudulently. I cancelled the card, paid for a credit check and worried a lot about what may happened but it eventually turned out that it was when my partner and I had had several unsuccessful attempts at using a 'pay at the pump' petrol station in Iceland. Yet Barclaycard hadn't previously been able to give us any details of the so called 'fraud' which caused us so much worry. I ended up taking out another credit card with a different company just to use abroad that allows you to put your travel details into their website. Other than that they are a good card provider. I can't comment on their interest rates as these days I just use it as a safe way to pay online and I pay the bill immediately. Reviewed on: 6th May 2016

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