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LV (Liverpool Victoria): Car insurance reviews

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4.09

Based on 315 reviews, last reviewed 29th Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

68%

14%

Latest highest rating:

5

Quick and easy to arrange and very competitive price Quick and easy to arrange and very competitive price Reviewed on: 15th October 2024

Latest lowest rating:

1

I recommend people to not join lv car insurance. I recommend people to not join lv car insurance. especially engines are really nasty people,basically this car insurance nothing just a scamming peopl... Read more Reviewed on: 29th January 2025

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About this product

LV= are the chosen car insurer for over one million UK drivers.

LV= offer a range of cover options from third party only through to fully comprehensive. They also have policies for electric cars and multi-car cover.

LV= car insurance reviews help you find out what it’s like to be a customer. If you’ve used LV= before, you can also leave a review and share your experience.

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LV (Liverpool Victoria) Car insurance reviews (315)

Cheap because their repair service is horrendous - steer clear of these shysters

I was a happy customer with LV for years until I needed to claim when my car was hit by another driver. A small accident and the fault of the other driver. I was initially told it would take 2 days of work to repair. Sadly LV use a failing repair service called Artis. It is now more than 3 months after the accident and I still don’t have the repair done. They have had the car for over 5 weeks of that time, I have had countless conversations, every excuse under the sun (lack of staff, repairs went wrong, no parts ordered, wrong parts ordered, holidays, can’t find the wheel locking nut (on a very common car - no one thought to check the manual in the glove compartment!), accident outside workshop, ….). You could not make it up. My estimated completion date has now moved 9 times! Promised again for Monday but I’ll believe it if I (ever) see it. LV turned out to be a very expensive choice of insurer given all the cost incurred by not having a car for so long! Avoid!!!! Reviewed on: 23rd September 2022

Quick and efficient

Even though I was changing to another provider ,only for economical reasons , they took their time to explain how things would proceed and refund was carried out swiftly. Reviewed on: 16th September 2022

Good company

Great company to deal with.and very competitive. Reviewed on: 7th September 2022

Caravan Insurance

I had an old VW that came under camper insurance. I got into my first accident and was panicked and the lady on the phone was so nice and calming and explained what to do and what would happen. She made me feel so comfortable and helped me inform my decisions Reviewed on: 25th August 2022

Great company

Very easy to obtain insurance and the call centre staff are very helpful. I have always found that the price is very competitive also. Reviewed on: 21st August 2022

Very helpful

When I needed to make a claim they were very helpful in advising how to claim and settled quickly and paid the full cost of the repair. I also had a courtesy car for the duration of the repair. Reviewed on: 20th August 2022

Value for money

Extremely helpful and efficient operatives who dealt with all aspects of my insurance to my satisfaction Reviewed on: 17th August 2022

Very good value for money

Good prices and is very efficient. Reviewed on: 17th August 2022

Cheapest car insurance with good cover

For similar levels of cover LV offered a cheaper car insurance than competitors, including our existing cover with Admiral Multicover. Fast and simple to set up cover. Reviewed on: 14th August 2022

Contactable

First rate for car insurance and easily renewable at a fair price Reviewed on: 12th August 2022

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