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LV (Liverpool Victoria): Car Insurance reviews

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4.15

Based on 313 reviews, last reviewed 15th Oct 2024

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

68%

14%

Latest highest rating:

5

Quick and easy to arrange and very competitive price Quick and easy to arrange and very competitive price Reviewed on: 15th October 2024

Latest lowest rating:

2

When it comes to renewal, they always quote us a hig... When it comes to renewal, they always quote us a higher amount. But when I go through comparing website, the same company gives a very much lower quot... Read more Reviewed on: 23rd August 2024

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About this product

LV= are the chosen car insurer for over one million UK drivers.

LV= offer a range of cover options from third party only through to fully comprehensive. They also have policies for electric cars and multi-car cover.

LV= car insurance reviews help you find out what it’s like to be a customer. If you’ve used LV= before, you can also leave a review and share your experience.

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LV (Liverpool Victoria) Car Insurance reviews (313)

CheekyCharges Campaigner

Have never been charged an admin fee with LV - no #cheekycharges. Reviewed on: 10th March 2016

Competitive prices and helpful when needed

We were already covered for car insurance with LV and their renewal had increased even though there had been no claims during the year. We compared prices and got back to LV who agreed to drop renewal price, and we therefore purchased. Why does insurance companies not offer their lowest price upfront, rather than charging as much as they think they can get away with. There is no loyalty to existing customers. However, if fairness, we did have a claim the following year, not our fault, and LV couldn't have been more helpful. Have therefore awarded good marks for this insurer. Reviewed on: 10th March 2016

CheekyCharges Campaigner

They have really good customer service. Touch wood I have never claimed, but they have always been good when speaking to the,m Reviewed on: 2nd March 2016

CheekyCharges Campaigner

Always very competitive price but I would recommend not simply accepting the annual renewal quote - check online at their website - I did and saved £30 this year Reviewed on: 26th February 2016

Generally helpful

We have had car and home insurance with LV in the past and found them generally well organised and helpful. The customer service people did seem to be able to understand our needs and also were in the UK. Reviewed on: 24th December 2015

Excellent experience when having to claim

When someone wrote my car off, LV couldn't have been better - knowledgeable, approachable staff, settled the claim fairly and quickly, and explaining every point I asked about. I had no idea what the process was, but the staff were so helpful. Reviewed on: 24th December 2015

Very helpful and considerate customer services, easy to swap over insurance

When I had to change my car insurance over to my new car it took less than 10 minutes from the point of me dialling to having it changed over, The person was very helpful and efficient and wanted to know if there was anything else he could help with. I am looking to get home insurance with them too now Reviewed on: 9th November 2015

Good prices and good customer service.

LV car insurance was very well priced compared to other companies quoting for the sames vehicle. When I had to make a no fault claim they dealt with everything quickly and efficiently, arranging for repairs to be carried out, excess to be recovered from the third party and ensuring I always had a vehicle when I was without mine. Highly recommend them. Reviewed on: 7th November 2015

Excellent service, efficient process to get a quote and purchase

Easy to obtain a quote online. Really clear website which allows quote to be amended really easily. Whole process is quick and efficient Reviewed on: 7th November 2015

A great insurer

Have used LV for a few years now for my car insurance. Their quotes are always competitive and extremely well-priced and their service is friendly and helpful. Would thoroughly recommend them. Also took out home insurance with them too! Reviewed on: 6th November 2015

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LV (Liverpool Victoria): Car Insurance reviews

88% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review LV (Liverpool Victoria): Car Insurance now

LV (Liverpool Victoria) Car Insurance reviews (313)

CheekyCharges Campaigner

Competitive prices and helpful when needed

CheekyCharges Campaigner

CheekyCharges Campaigner

Generally helpful

Excellent experience when having to claim

Very helpful and considerate customer services, easy to swap over insurance

Good prices and good customer service.

Excellent service, efficient process to get a quote and purchase

A great insurer

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