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LV (Liverpool Victoria): Car Insurance reviews

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4.15

Based on 313 reviews, last reviewed 15th Oct 2024

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

68%

14%

Latest highest rating:

5

Quick and easy to arrange and very competitive price Quick and easy to arrange and very competitive price Reviewed on: 15th October 2024

Latest lowest rating:

2

When it comes to renewal, they always quote us a hig... When it comes to renewal, they always quote us a higher amount. But when I go through comparing website, the same company gives a very much lower quot... Read more Reviewed on: 23rd August 2024

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About this product

LV= are the chosen car insurer for over one million UK drivers.

LV= offer a range of cover options from third party only through to fully comprehensive. They also have policies for electric cars and multi-car cover.

LV= car insurance reviews help you find out what it’s like to be a customer. If you’ve used LV= before, you can also leave a review and share your experience.

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LV (Liverpool Victoria) Car Insurance reviews (313)

LV have helped us with insurances for quite a few years

LV have helped me with the different and varied suggestions of pairing our car insurances together and including our home insurance, they do not charge for changes and are always receptive when I have questioned any increase that had been made Reviewed on: 23rd August 2024

Good customer service, but prices went up by quite a...

Good customer service, but prices went up by quite a lot recently Reviewed on: 23rd August 2024

User friendly

User friendly. Value for money Seamless process when applying online through confused.com website Rewards given. Reviewed on: 23rd August 2024

The best car insurance company I've dealt with ever.

UK based staff in their call centre who are friendly, engaging , patient and helpful e.g. always try to give me the best price possible They also understand when things go wrong and sort everything out with flexibility. Reviewed on: 23rd August 2024

LV, simply the best

These guys make everything very simple and my annual renewal quote was £13 up on last year. Really unbeatable value as service Reviewed on: 23rd August 2024

OK but not perfect

Recent price increase plus problems dealing with a claim detract from what WAS always Avery competitive supplier. Reviewed on: 22nd August 2024

Excellent staff very professioal, easy to sort insu...

Excellent staff very professional, easy to sort insurance, price's extremely competitive overall brilliant service, been insuranced with them for 10 +years .thanks lv. Reviewed on: 1st June 2024

I WOULD GIVE LIVERPOOL VICTORIA NO STARS IF I COULD

I feel this is an awful company. I had a non fault accident back on the 9th November 2023 and 5 months later I still haven’t got my car back. My car was insured through AA who actually wrote the car off but they had to pass it over to LV as the underwriters who decided to repair my car. The communication from LV has been non existent, I have had to constantly chase any information regarding my car. Ive been lied to, ignored and not heard. They have spent over £7,000 on the hire car that I have been driving while my car is being repaired and spent approximately £5,000 so far on the repair of my car. The total cost has exceeded how much my car is worth. I have asked numerous times for my car to be written off but that falls on deaf ears. I've explained that this is having a negative effect on my mental health again they don’t care. I’ve explained that I don’t feel safe about having my car back, again I’m ignored. I’m writing this because I feel this is an awful company and treats their customers appallingly. No wonder the car insurance prices are going up when they waste money on accident claims like mine. Reviewed on: 8th April 2024

MONEY first CUSTOMERS last !

DO NOT BUY from LV ! LV increased our multicar insurance policy by 50% !! After a 25% increase last year !! Loyal customers for many many years! They offered a miniscule reduction and a email to the CEO was a waste of time So we LEFT and now have new car insurance policies with better conditions! With LV it is now ….. MONEY first …. CUSTOMERS SECOND ! Reviewed on: 7th April 2024

Save money and look elsewhere.

Massive increase on my renewal despite a clean history. Not helpful when explaining why. I saved nearly £200 by looking elsewhere which took several hours but worth every penny. No respect for loyalty works both ways. Reviewed on: 11th March 2024

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