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Nationwide: FlexAccount reviews

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4.40

Based on 934 reviews, last reviewed 17th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Great experience with nationwide, plenty of branches... Great experience with nationwide, plenty of branches and good service. Reviewed on: 12th September 2025

Latest lowest rating:

1

ABSOLUTELY DONT EVEN THINK ABOUT IT ABSOLUTELY DONT EVEN THINK ABOUT IT OMG DIDNT REALISE THEY HAD SUCH A DISGUSTING SCORE ON TRUSTPILOT 1.9 That’s ATROCIOUS, I wonder why. PIN YOUR EA... Read more Reviewed on: 17th December 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (934)

Unhelpful unreasonable and do not care about customers

Been with nationwide since 2016, had several issues not been bothered about before. Now did try to resolve another issue and then is just been ignored, not showing any interest to help. Not surprised why are so many bad reviews. Will move to another bank. Not recommending use this bank, they don’t care about customers at all. Reviewed on: 14th January 2022

Lifetime Customer

After over 20 years with Nationwide, there has never been a poor customer experience. Pleasant staff good service on the telephone, good communication and updates regularly and a nice branch to visit locally. Reviewed on: 14th January 2022

Nationwide recommendation

I would recommend Nationwide. The app is easy to use and you can do a lot of banking through it. Customer services have been very helpful when needed. Reviewed on: 12th January 2022

Amazing

A trustworthy bank, with helpful staff in branch, great phone support and brilliant app services Reviewed on: 12th January 2022

Great company to bank with!

We swapped our main accounts to Nationwide a couple years ago. I find it much less complicated than previous banks, I have been with. Easy to bank online and the app is great! Customer service is fantastic as well! Reviewed on: 12th January 2022

Always a great service

Always a great service and mobile banking easy and secure to use. If there are issues then updates are given on the website and Twitter Reviewed on: 11th January 2022

FlexAccount: does what its says on the box

so simple, meets all my needs and is very simple to set up. Secure through use of the card reader, lots of options and a savings account to help you 'get in the mood'. Can't fault it. Reviewed on: 9th January 2022

Flex account

Great little account, had it since I got my first job over 20 years ago. Never had a problem with it, good customer service. Reviewed on: 5th January 2022

Racist and discriminatory

Clear racists and discrimination enshrined in their policies. Reviewed on: 23rd December 2021

Bank completely unhelpful

My bank card was used illegally to make a purchase. I reported this and the bank card was stopped. This means I cannot get cash without going to the bank or of course buy anything (I do not have a credit card in order not to run up debts). It is 11 days to Christmas - I have all the Christmas shopping to do for 6 people for Christmas dinner (ordered on line for delivery with now rejected card) plus of course the basics. I am 74 and now have to draw out wads of cash, carry it around and hope I am nt mugged..Apart from not being able to carry all the shopping - I would normally have ordered it online.. When I was in the Barnet branch reporting this the assistants seemed to find it very amusing. Obviously will be leaving Nationwide as soon as possible. And abslutely no thanks to Nationwide for the way they dealt with a 'good' customer who has been with them for years with no banking problems to concern them - when I really needed some help. They can only say a new card will be sent by post in 7 days. Goodbye Nationwide. Reviewed on: 15th December 2021

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