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Nationwide: FlexAccount reviews

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4.41

Based on 933 reviews, last reviewed 12th Oct 2025

94% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Great experience with nationwide, plenty of branches... Great experience with nationwide, plenty of branches and good service. Reviewed on: 12th September 2025

Latest lowest rating:

1

RACIAL PROFILING AT THE NATIONWIDE BARKING BRANCH! As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced m... Read more Reviewed on: 12th October 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (933)

Awful awful awful

Was with nationwide for over 30 years and they treated me like dirt. Stay away. Reviewed on: 1st August 2017

They just don't listen to customer feedback!

Having banked with Nationwide for over three decades, I was disappointed that staff don't take notice of customer feedback. It's not acceptable to display politically-motivated posters inside branches. The result? I took my £150K to Santander. Reviewed on: 21st July 2017

No security to your account. Very poor services

Terrible bank. They can not provide security of your money and the money keep constantly disappearing from your account. It happened multiple times with me, and after that they also charge you money when your account is in overdraft (because the money been stolen). So my account been in minus until I closed it. The customer service is terrible. Departments do not communicate at all. I do not recommend this bank to nobody. It was a mistake of choosing this bank. Branches are very far. I think it is few in South East London area. Reviewed on: 21st July 2017

Tremendous

Have had the flex account for Nationwide for years and they are superb - website is very good to use and they have always been very friendly and helpful in branch. Reviewed on: 20th July 2017

Flexable

The app is so easy to use, I can see my account instantly and see what has gone in and come out, I love the impulse saver too Reviewed on: 11th July 2017

Flex magic

Been a customer for years simple to use and great rewards Reviewed on: 1st July 2017

Arbitrary withdrawal of overdraft

Despite an agreed overdraft repayment schedule, when funds from another source were introduced into the account for a separate purpose, Nationwide took what was owed on the overdraft leaving me £2000 short to repay an endowment. Reviewed on: 29th June 2017

Excellent customer service

Always happy to help and nice on the phone Reviewed on: 22nd June 2017

Great service, terms and flexibility

I've found Nationwide has the best overall service from all the banks and building societys. Their financial products save me money and give me the feeling of stability. Reviewed on: 11th June 2017

Not as user friendly as they would have you believe

Nationwide offered me an online loan some time ago, then after a couple of years, simply withdrew it without any notice and expected me to pay it all back instantly. When I couldn't, they froze my account and removed it from my online accounts, so i can't even see how much I owe them now!!! Beware, they are just another greedy money-grabbing bank by another name. Reviewed on: 11th June 2017

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