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Nationwide: FlexAccount reviews

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4.43
Based on 931 reviews, last reviewed 12th Aug 2025
56% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
71%
See only 4 star reviews
16%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
8%

Latest highest rating:

5

Switching to Nationwide was the best decision ever I switched to Nationwide a few years ago after poor service from a bank I had been with for over 40 years. It was the best decision I have ever made. Reviewed on: 21st July 2025
Chris K's avatar
Chris K

Latest lowest rating:

1

This bank is lie all of there service This bank is lie all of there service and there promises refund also lie they charge debit card payment also 36£ fee i ask to refund this money they c... Read more Reviewed on: 12th August 2025
Md Fohad Hassan Lodi's avatar
Md Fohad Hassan Lodi
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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (931)

No security to your account. Very poor services

1
Terrible bank. They can not provide security of your money and the money keep constantly disappearing from your account. It happened multiple times with me, and after that they also charge you money when your account is in overdraft (because the money been stolen). So my account been in minus until I closed it. The customer service is terrible. Departments do not communicate at all. I do not recommend this bank to nobody. It was a mistake of choosing this bank. Branches are very far. I think it is few in South East London area. Reviewed on: 21st July 2017
Vlad's avatar
Vlad

Tremendous

5
Have had the flex account for Nationwide for years and they are superb - website is very good to use and they have always been very friendly and helpful in branch. Reviewed on: 20th July 2017
Lance Bellers's avatar
Lance Bellers

Flexable

5
The app is so easy to use, I can see my account instantly and see what has gone in and come out, I love the impulse saver too Reviewed on: 11th July 2017
Ali Fanstone's avatar
Ali Fanstone

Flex magic

5
Been a customer for years simple to use and great rewards Reviewed on: 1st July 2017
Simon Cook's avatar
Simon Cook

Arbitrary withdrawal of overdraft

1
Despite an agreed overdraft repayment schedule, when funds from another source were introduced into the account for a separate purpose, Nationwide took what was owed on the overdraft leaving me £2000 short to repay an endowment. Reviewed on: 29th June 2017
Martyn Meadows's avatar
Martyn Meadows

Excellent customer service

5
Always happy to help and nice on the phone Reviewed on: 22nd June 2017
Bartosz Talaska's avatar
Bartosz Talaska

Great service, terms and flexibility

5
I've found Nationwide has the best overall service from all the banks and building societys. Their financial products save me money and give me the feeling of stability. Reviewed on: 11th June 2017
Clare Ollif's avatar
Clare Ollif

Not as user friendly as they would have you believe

1
Nationwide offered me an online loan some time ago, then after a couple of years, simply withdrew it without any notice and expected me to pay it all back instantly. When I couldn't, they froze my account and removed it from my online accounts, so i can't even see how much I owe them now!!! Beware, they are just another greedy money-grabbing bank by another name. Reviewed on: 11th June 2017
Anonymous's avatar
Anonymous

Not as user friendly as they would have you believe

1
Nationwide offered me an online loan some time ago, then after a couple of years, simply withdrew it without any notice and expected me to pay it all back instantly. When I couldn't, they froze my account and removed it from my online accounts, so i can't even see how much I owe them now!!! Beware, they are just another greedy money-grabbing bank by another name. Reviewed on: 11th June 2017
Anonymous's avatar
Anonymous

Worst bank ever

1
No fault of my own when I kept going overdrawn but I have to give credit to the person I spoke to who was very professional and returned all my charges going back from September 2016 to March 2017 and then the nightmare really begun. Nationwide returned 50.00 back to my account and then took it straight back out again . Then £100 in, another error so 50 out and didn't have the audacity to notify me. This kept happening to the point I switched to another account with Nationwide thinking fresh start, but no, more money in then out again. This as happened three time in the last three months, the latest 9 June 2017. My account is such a mess can't bare to read my statements. Poor service and staff who would probably struggle working a shop til. I will be closing my account ASAP and then the nightmare will be over. Reviewed on: 10th June 2017
Anita Tonkinson's avatar
Anita Tonkinson

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