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Nationwide: FlexAccount reviews

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4.43
Based on 928 reviews, last reviewed 13th Jun 2025
18% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
71%
See only 4 star reviews
16%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
8%

Latest highest rating:

5

Just the best bank for service I have banked with Nationwide since the 1980s. They have always provided excellent service - online and in branch Reviewed on: 13th June 2025
GrahamH's avatar
GrahamH

Latest lowest rating:

2

While Nationwide's Fairer Share bonuses are apprecia... While Nationwide's Fairer Share bonuses are appreciated, their interest rates on currents accounts are comparatively and sometimes extremely poor, and... Read more Reviewed on: 12th June 2025
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AG
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Nationwide FlexAccount reviews (928)

Flex magic

5
Been a customer for years simple to use and great rewards Reviewed on: 1st July 2017
Simon Cook's avatar
Simon Cook

Arbitrary withdrawal of overdraft

1
Despite an agreed overdraft repayment schedule, when funds from another source were introduced into the account for a separate purpose, Nationwide took what was owed on the overdraft leaving me £2000 short to repay an endowment. Reviewed on: 29th June 2017
Martyn Meadows's avatar
Martyn Meadows

Excellent customer service

5
Always happy to help and nice on the phone Reviewed on: 22nd June 2017
Bartosz Talaska's avatar
Bartosz Talaska

Great service, terms and flexibility

5
I've found Nationwide has the best overall service from all the banks and building societys. Their financial products save me money and give me the feeling of stability. Reviewed on: 11th June 2017
Clare Ollif's avatar
Clare Ollif

Not as user friendly as they would have you believe

1
Nationwide offered me an online loan some time ago, then after a couple of years, simply withdrew it without any notice and expected me to pay it all back instantly. When I couldn't, they froze my account and removed it from my online accounts, so i can't even see how much I owe them now!!! Beware, they are just another greedy money-grabbing bank by another name. Reviewed on: 11th June 2017
Anonymous's avatar
Anonymous

Not as user friendly as they would have you believe

1
Nationwide offered me an online loan some time ago, then after a couple of years, simply withdrew it without any notice and expected me to pay it all back instantly. When I couldn't, they froze my account and removed it from my online accounts, so i can't even see how much I owe them now!!! Beware, they are just another greedy money-grabbing bank by another name. Reviewed on: 11th June 2017
Anonymous's avatar
Anonymous

Worst bank ever

1
No fault of my own when I kept going overdrawn but I have to give credit to the person I spoke to who was very professional and returned all my charges going back from September 2016 to March 2017 and then the nightmare really begun. Nationwide returned 50.00 back to my account and then took it straight back out again . Then £100 in, another error so 50 out and didn't have the audacity to notify me. This kept happening to the point I switched to another account with Nationwide thinking fresh start, but no, more money in then out again. This as happened three time in the last three months, the latest 9 June 2017. My account is such a mess can't bare to read my statements. Poor service and staff who would probably struggle working a shop til. I will be closing my account ASAP and then the nightmare will be over. Reviewed on: 10th June 2017
Anita Tonkinson's avatar
Anita Tonkinson

Always reliable

5
Always reliable and helpful when you have an issue Reviewed on: 9th June 2017
James Travis's avatar
James Travis

Great all round Current Account

4
Initially attracted by the 5% interest rates on this account, but have stayed with them for good customer service, and other quality products. Reviewed on: 9th June 2017
Jon Whittle's avatar
Jon Whittle

Never experienced any problems

5
The staff are always helpful and friendly and nothing has ever gone wrong. Reviewed on: 4th June 2017
Sandra Moran's avatar
Sandra Moran

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