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Nationwide: FlexAccount reviews

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4.43

Based on 931 reviews, last reviewed 12th Aug 2025

55% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Switching to Nationwide was the best decision ever I switched to Nationwide a few years ago after poor service from a bank I had been with for over 40 years. It was the best decision I have ever made. Reviewed on: 21st July 2025

Latest lowest rating:

1

This bank is lie all of there service This bank is lie all of there service and there promises refund also lie they charge debit card payment also 36£ fee i ask to refund this money they c... Read more Reviewed on: 12th August 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (931)

Nationwide flex account

11 years and still a happy customer Reviewed on: 1st October 2017

Account with bonus

A current account without charges and free travel insurance thrown in. Reviewed on: 14th September 2017

Account with benefits

A current account with no charges and free travel insurance thrown in. What more could you want? Reviewed on: 10th September 2017

Excellent customer service.

always quick and easy to get anything done. Never had a problem. Reviewed on: 6th September 2017

Terrible customer service

Staff told me wrong information over the phone regarding my overdraft. Now received overdraft fee and they won't review the phone call to see that I was told wrong information - told me they can't refund the money and it's in the 'small print' Reviewed on: 31st August 2017

I Love Nationwide

They cater to all your needs. In branch staff are very courteous and friendly and have great suggestions that they offer to customers e.g. re-mortgaging to save you money by changing to a lower interest rate - saved £1,600 per year. Very happy with that. Reviewed on: 21st August 2017

Fantastic

It was easy to set up an account with Nationwide, the customer service department were very friendly, clear and precise in their delivery of information. I am glad I opened this account. Reviewed on: 9th August 2017

Best bank account

I have had a flex account with Nationwide for nearly 25 years. The extras you get with the account are fantastic - travel insurance, mobile phone and breakdown cover. I would recommend Nationwide to everyone for their first class customer service and products on offer. Reviewed on: 1st August 2017

Awful awful awful

Was with nationwide for over 30 years and they treated me like dirt. Stay away. Reviewed on: 1st August 2017

They just don't listen to customer feedback!

Having banked with Nationwide for over three decades, I was disappointed that staff don't take notice of customer feedback. It's not acceptable to display politically-motivated posters inside branches. The result? I took my £150K to Santander. Reviewed on: 21st July 2017

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