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Nationwide: FlexAccount reviews

Name: Nationwide FlexAccount
Brand: Nationwide
Rating: 2.54 (196 reviews)

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4.43

Based on 928 reviews, last reviewed 13th Jun 2025

18% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Just the best bank for service I have banked with Nationwide since the 1980s. They have always provided excellent service - online and in branch Reviewed on: 13th June 2025

Latest lowest rating:

2

While Nationwide's Fairer Share bonuses are apprecia... While Nationwide's Fairer Share bonuses are appreciated, their interest rates on currents accounts are comparatively and sometimes extremely poor, and... Read more Reviewed on: 12th June 2025

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Nationwide FlexAccount reviews (928)

Decent Account but Lacks Personal Care

The account itself is fine but the customer services are not fantastic. They also don't seem to value their loyal customers over new customers, which I find highly annoying and insulting. Reviewed on: 19th February 2016

Good

Helping me when I lost my card and sorting out my new one and cancelling my existing one Reviewed on: 18th February 2016

quick efficient reliable and easy to manage

I've had experience of most of the major UK banks and have to say that, in the two years I've banked with Nationwide, I've experienced no problems at all. Everything runs like clockwork. The web site is really straightforward to use and the branch staff are very helpful. Reviewed on: 18th February 2016

fantastic

always helpful to suit your need Reviewed on: 18th February 2016

Great customer service

When going in to the branch, online or on the phone they are extremely helpful. Reviewed on: 17th February 2016

Easy to use, easy to change.

A fantastic current account I've had for years. No surprise fees. Very simple online access - I was able to change my overdraft instantly. Whenever I've had to contact Nationwide about the account I get through instantly and receive wonderful service. Reviewed on: 17th February 2016

Brilliant customer service really helpful

I travel abroad fairly regularly - once logged onto my account there's a message facility. All I have to do is send them a message to let them know what country I will be in and they make sure I can access my money. Brilliantly simple, you can also make enquiries and changes by this . Reviewed on: 17th February 2016

Banking for 15 years plus

I don't think I have ever had a single issue with Nationwide. Maybe on two occasions over the last few years internet banking has been down! That's it! Reviewed on: 17th February 2016

Simple & straightforward current account.

I do not want my current account complicated by offers (which soon get removed), interest (which gets reduced) or anything else. Nationwide Flexaccount is basic & simple. Reviewed on: 17th February 2016

Excellent service

I can't rate Nationwide highly enough - I've moved all my banking products over to them. Staff in branch are lovely and helpful. Online services quick, easy and efficient. In 6 years I've never had one problem with them Reviewed on: 16th February 2016

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