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Nationwide: FlexAccount reviews

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4.61

Based on 1,109 reviews, last reviewed 13th Jun 2026

8% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

73%

15%

Latest highest rating:

5

Never had any problems. Never had any problems. Staff always courteous and helpful. £100 annual fair share payment welcom. Reviewed on: 13th June 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1109)

Efficient and helpful

Nationwide have always been helpful in sorting out problems and the Flexaccount has always been a reliable and efficient account . Great online account with the back up of a friendly and helpful telephone service and reliable and always friendly branches Reviewed on: 11th February 2017

Fab product

I really like Nationwide. Their flex account has worked for me for a few years. The customer service is excellent. Reviewed on: 11th February 2017

Great overall current account

Great free bank account. Big perk for me is free European Travel Insurance each year. Reviewed on: 11th February 2017

Easy to use, local branch, helpful staff, works well

Nationwide is friendly, helpful and up to date. This is the best sort of bank in my opinion. Reviewed on: 9th February 2017

One stop banking

Banking with the Nationwide is fulfilling. I can complete every service I require on a face to face basis, I feel content that I'm being advised and cared for.. A great asset these days. Reviewed on: 7th February 2017

has got worse and worse for customers

the interest rates are so low on nationwide accounts that we stopped using our accounts. We also left them as the mortgage rates weren't favourable to the customer either - it doesn't make sense! Seems like they are on their own side rather than customers side these days. Reviewed on: 6th February 2017

Easy to use online banking

I regularly access my account online to check my balance, pay people, move money between accounts. It is very straightforward to use and feels very secure with the use of the card reader. Reviewed on: 5th February 2017

Flexaccount - easy to use

I find the Nationwide Flexacccount to be user friendly compared with some other online banking Reviewed on: 5th February 2017

Nationwide as an everyday building society

Having banked with Nationwide for many years now, I can say that it is excellent to deal with. My particular branch (Hitchin, Hertfordshire) is small, friendly and efficient. Yes, it gets busy on certain days but the Manager always tries to clear the queue asap. The products are clearly displayed - plenty of information in the form of leaflets. Obviously, the staff are encouraged to sell products but they are never pushy. The one time I had a problem with my account (money stolen), it was resolved quickly and the money returned to me. I do not do much online banking, preferring to visit the bank physically in the old fashioned way. However, the online system works well,and seems secure as anything online can be these days. Reviewed on: 4th February 2017

Easy to use.

I like my Flex account. It is easy to use and the internet banking is easy to use too. Reviewed on: 3rd February 2017

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