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Nationwide: FlexDirect reviews

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4.58

Based on 333 reviews, last reviewed 20th Feb 2026

3200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

70%

20%

Latest highest rating:

5

Nationwide is 5 star. Nationwide is 5 star. They look after their customers and provide bonuses. You can always go into branch and speak to a human to resolve any queries. ... Read more Reviewed on: 20th February 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

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Nationwide FlexDirect reviews (333)

Great customer service

Reliable app that offers useful features. Great customer service when needed. Reviewed on: 22nd January 2020

Trustworthy building society

Trustworthy building society. Good interest in first £2500 Reviewed on: 16th January 2020

Well Worth It

Having been with Nationwide over 10years. I am safe to say I’m a member! Never any issues with my account. My card always works. And customer service is also good. Thank you for standing by me for so long. I’m here to stand by you too! Reviewed on: 15th January 2020

Amazing

They are Friendly and reliable and very helpful Reviewed on: 6th January 2020

Worst customer service ever

Nationwide head office customer service is disgusting.....talk to you like muck....if you complain you get a nasty letter.... Reviewed on: 5th January 2020

Love it

I would say Natwest and Nationwide is best bank in the UK. Amazing App, Awesome customer service, New features and etc. Reviewed on: 4th January 2020

Great Value

Cashback without doing anything extra - can’t go wrong! Easy to bank with and the only one that rewards current customers and not just new. Reviewed on: 2nd January 2020

Fraud

Worse bank ever, put my account under review since August unable to have access to my money customer service zero never ever again Reviewed on: 11th December 2019

Excellent service, friendly and local

I have been impressed with the high level of service received from this bank. They are attentive and supportive to customer requirements and have a great cyber information team with some great initiatives to prevent fraud such as, MFA. Reviewed on: 27th November 2019

Excellent interest rates

The interest rates are so high and the cash reward for referring friends is the icing on the cake! Reviewed on: 23rd November 2019

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