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NatWest: Select Account reviews

Name: NatWest Select Account
Brand: NatWest
Rating: 2.54 (196 reviews)

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4.53

Based on 707 reviews, last reviewed 29th May 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

11%

Latest highest rating:

4

I use the select account as a backup current account. I use the select account as a backup current account. I don't use it much because other accounts and banks have better account rewards Reviewed on: 18th April 2025

Latest lowest rating:

1

ihave been with the bank for over 30 years i had an... ihave been with the bank for over 30 years i had an overdraft which i only got couse there was a mix up with the money they never ever gave me and inc... Read more Reviewed on: 29th May 2025

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About this product

The NatWest Select Account is an award winning basic current account helps you manage your money in one place, with no monthly fee.

The Select Account can be managed via the mobile banking app and there is an option for a short-term overdraft if you meet the eligibility criteria.

NatWest Select Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Select Account reviews (707)

Fab bank who care about thier customers

My local branch Harrow have been under pressure with the lockdown rules. However they are always ready to help with a friendly smile. Reviewed on: 23rd February 2021

18 years with this bank

No thrills , but no need to leave Reviewed on: 14th February 2021

Unexplained Account Closure

This is my non 5 star review ever. After 40 years of very satisfactory in branch and on line service, I get this letter from the NatWest Accounts Closure Team that all my accounts with NatWest are being closed in 60 days. No explanation. I have only once ever gone overdrawn, got a good cash flow and £10,000 on account. So I call up to find out if there is something I did wrong, see if I could rectify it, because I thought I have always been a good, satisfied client, contributing to the bank with a good cash flow, money on account and good word of mouth. The polite answer on the phone is that the bank does not need to give any reason, she would put in an appeal. A few days later I get another letter from the Accounts Closure Team reconfirming closure. So I find myself with the inconvenience of needing to transfer my accounts and payees to another bank and changing account details with all concerned making payments to me. Uugh. I'm sorry, but after all my earlier praises, I find my faith broken and can no longer recommend this bank. Fortunately there is no shortage of other banks who welcomed me. Reviewed on: 9th February 2021

Closed my account without a reason, gave no notice.

Natwest blocks your money indefinitely Absolutely disgusting and shocking! Closed my account in April for no reason! They gave me no notice, just a text message. They blocked my funds too! And did that in a time of crisis and left me with nothing! Natwest is saying that the account is under review and there is nothing I can do but wait!! When I try to ask for details they hang up. I tried providing source of funds, they do not even want to look at it. I am waiting since April for them to give me my money back! I made a complain, same answer i just need to wait! They do not specify a time limit. 3 months have passed and nothing happened. Please do not bank with them. You risk loosing all your money! Thousands of people are complaining about the same thing! Check Facebook group: NatWest CLOSED down my ACCOUNT Reviewed on: 22nd July 2020

Thank you

They are just amazing, helpful and friendly staff Reviewed on: 7th February 2020

Good banking with easy access

The only high-street bank that I was able to open an account online and it functions good as a bank. Much faster response in balance than HSBC but staff not as profenssional. Reviewed on: 7th February 2020

Always going the extra mile for customers

NatWest are at the forefront of innovation and driving successful change for the good of their customers. Their app is user friendly and gives you access to far more than just checking your bank balance. Pending transactions are displayed clearly and an available balance to show what you actually have available to help you manage your money better. NatWest like to keep it simple to help provide a better service to their partners. Reviewed on: 28th January 2020

Mmmmm

I was with NatWest for a long time I join them when I was 16 years old and I was with the bank for 10 years like any bank you have your up and downs I had a very good Credit score with the bank it was 9 out of 10 I got Credit card easy and loans and overdraft as well I had ppi when I lost my job due to injury I could not work they bank did not help me out and I got my self in to Debt and my Credit score got damage it took the bank 8 months before they helped me out they need to put the Customers first and not profits that’s why the bank all most want bankrupt Reviewed on: 25th January 2020

Superb

best bank to deal with,any problems solved right away. amazing banking app and feature. Reviewed on: 17th January 2020

Good bank but not added extras

The app is good and easy to use although contacting customer service can be a nightmare, as can if you have a problem. Also behind the curve in. the market with items such as available balance without overdraft... needs a refresh. Reviewed on: 16th January 2020

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