The Mortgage Lender Benchmark is the UK’s largest independent broker feedback study, used by lenders and providers who want an honest, actionable view of their performance.
The H2 2026 edition captures 4,573 pieces of feedback from 980 brokers across 126 lenders, covering 98.1% of gross mortgage lending. If you want to know who brokers recommend, who they avoid, and why – this is where you get it.
Use these insights to strengthen relationships, win more business and stay ahead of your competitors.
This edition's sponsor
Finova is one of the UK's leading providers of cloud-based mortgage, savings and lending software. Supporting over 60 lenders and 2,400 brokers, Finova delivers end-to-end technology across origination, servicing, savings and CRM. The company manages nearly £50 billion in loans and savings and supports more than 650,000 UK borrower accounts.
Key findings
Broker Experience Index
The Broker Experience Index is now 70.2, down 0.8 points from H2 2025.
Net promoter score
Net Promoter Score (NPS) is down 0.4 points on H2 2025 at +40.9.
Building societies
Building societies are the top rated sector, with a Broker Experience Index of 73.6
Mainstream lenders
Mainstream lenders follow closely, with a Broker Experience Index of 70.8
Bridging and commercial
These lenders were the lowest rated, with a Broker Experience Index of 64.2
Looking for older Mortgage Lender Benchmark reports?
Broker insight capabilities
We can survey brokers for a specific lender and compare the results with data from our Mortgage Lender Benchmark report, giving you bespoke, actionable insights for your market segment.
Purchase your copy now
Full Mortgage Lender Benchmark report: from £1,500
The complete analysis of lender performance. Everything you need to understand how brokers truly see your service and where you can win more business.
Lender broker verbatim feedback: from £500
Direct, unfiltered broker comments supplied in spreadsheet format. Perfect for diving deeper into the ‘why’ behind your scores.
Technology edition: from £950
Broker-led analysis of CRM systems, sourcing platforms, affordability tools, and criteria engines. See how your tech compares and where to improve processes.
Technology verbatim (raw feedback): from £150
Full broker comments on technology providers supplied in spreadsheet format. Helping you identify friction and boost case efficiency.
Download summary report
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