H2 2024 Mortgage Lender Benchmark
Released 3 December 2024
The Benchmark is the largest piece of independent lender research carried out in the industry using broker feedback, and provides unique and actionable insight into the UK mortgage market.
The H2 2024 edition, released on 3 December 2024 includes in-depth data and insight from 987 brokers, who we asked to leave feedback for the last five lenders they’ve placed cases with. This means that we received over 4,755 individual pieces of feedback from intermediaries, with coverage across 116 UK lenders.
Key findings
Overall satisfaction
Overall satisfaction with lenders has slightly decreased, down 0.3% to 83.4%
Net promoter score
Net Promoter Score (NPS) is down 2.8 points on H1 2024 at +35.9.
Building societies
Building societies are once again the top-rated sector for broker satisfaction, having gone up 0.8% to 86.5%
Specialist lenders
Specialist lenders have improved by 0.8% points to 81.2%
Lifetime lenders
Broker ratings for lifetime lenders are down 1.7%, now at 83.8%
Looking for older Mortgage Lender Benchmark reports?
Broker insight capabilities
We can survey brokers for a specific lender and compare the results with data from our Mortgage Lender Benchmark report, giving you bespoke insights for your part of the industry.
Purchase your copy now
The Mortgage Lender Benchmark full report for H2 2024 is available to purchase now:
- Full Mortgage Lender Benchmark report: from £1,500
- Copy of the lender broker verbatim supplied as a spreadsheet: from £500
- Technology edition: from £950
- Copy of technology broker verbatim supplied as a spreadsheet: from £150
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