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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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6%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Excellent value

5
Great insurance product for second car that isn’t driven a lot. Reviewed on: 30th July 2020
Rgray's avatar
Rgray

Unreasonable rise in price after taking out the policy

1
I added my son (25 yr) just as an accasional second driver in case emergency use of vehicle. The upfront cost and the by miles charges more than doubled. Now i am paying twice as much per mile even though its only myself who drives the car. So disappointed as was Really happy with initial price. Now its totally not Worth driving my car on any long journey. So disappointed. I am wanting to cancel but obviously there are cancelation charges. Reviewed on: 30th July 2020
Anni's avatar
Anni

Top quality product at reasonable price

5
I was already impressed with your innovative concept when I took My By Miles insurance, it's true value I realised during Pandemic period where I got real value for money for keeping my car in standby mode for longer duration and paying only for small drives to grocery markets. Look forward for long association with By Miles and more innovative products and offerings from company in vehicle and other insurance segments in near future. Reviewed on: 30th July 2020
N Hemnani's avatar
N Hemnani

Insurance done right.

5
Genuinly, for the first time, I dont feel the need search for another insurance company at the end of this cover. Customer service has been excellent, terms are clear, price is unbeaten. I've told everyone about by Miles. Thank you :) Reviewed on: 30th July 2020
Richard 's avatar
Richard

Saving fortune & Best of all

5
Fair usage policy & best option. It's saving alot in past years as compare to my previous insurer. All Inclusive and the best option available in market with simplicity. Reviewed on: 30th July 2020
Omi's avatar
Omi

Just Perfect

5
I can’t fault anything with by miles, great prices , great customer services, great insurance Reviewed on: 30th July 2020
Cole Vandeberg's avatar
Cole Vandeberg

Cheap and great app!

5
I love driving but I only use mine for leisure and short journeys so searching for car insurance was a bit glum. 1st time I've stuck with an insurance company for the second year in a row, they're the first to bring my premium down rather than raise it at renewal. The app is really helpful, telling you exactly how much your journeys have cost you. Reviewed on: 30th July 2020
Ashleigh's avatar
Ashleigh

Really good

5
An excellent way to pay for car insurance. Hope you can innovate further - with things like multi-car discounts and family plans. Reviewed on: 30th July 2020
Andy Milburn's avatar
Andy Milburn

fast efficient friendly customer service

5
always fast to get back to you, always know what they are talking about and make sure all rransaction are handled efficiently, always have a smile on their faces Reviewed on: 30th July 2020
Scott Chalmers's avatar
Scott Chalmers

Review from a long-term member

5
The plan made a lot of sense and so signed up online. The agent guided me through the entire process and everything was super smooth. The tracker reads my mileage correctly and the annual premiums are very competitive. Best rates till date. Keep rocking, guys. Cheers. Reviewed on: 30th July 2020
Avik Mukherjee's avatar
Avik Mukherjee

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