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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Brilliant and convenient insurance provider with top customer service!

5
By Miles offered them lowest up front premium, expected premium per annum, and excess (saving over £500). My first tracker was lost in the post and they quickly dispatched a new one to me before my premium began. Highly recommend. Reviewed on: 29th July 2020
Rafi Khan's avatar
Rafi Khan

Easy to set up, good customer service

5
So easy to get a quote and arrange your car insurance, there’s no hidden fees. And how convenient is to pay by miles in current climate where working from home is the new normal ;) Reviewed on: 29th July 2020
DrG's avatar
DrG

At last - Insurance that gives more than you have to

5
It's simple really, I finally feel that I am paying a fare price for my protection whilst driving, for on the face of it all the usual insurance requisites of cover are there. Sure some are add'ons that cost a little extra to the base price but they must be taken into context that - as with all insurances - it for you to choose the level of cover, and the prices where minimal by comparison to my experience with other companies. I haven't driven the car for 3 weeks so haven't paid any extra costs, in fact I only paid approx 4 pounds the month before for about 8 journeys which read in the pence for each. I reckon at the end of the year I will easily have saved 400 pounds or more, and this is a conservative estimate. At last - insurance that gives more than you have to! Reviewed on: 29th July 2020
Troy Taylor-Smith's avatar
Troy Taylor-Smith

Excellent

5
Affordable, easy, simple car insurance Reviewed on: 29th July 2020
Leigh Scott's avatar
Leigh Scott

Great prices and app

5
Annual cost was a fraction of going with other main stream insurers for the low mileage I do. It also includes all the extras you would usually want i.e. windscreen cover, courtesy car etc. The app is fantastic, as well as vehicle tracking. Definitely recommend and have recently renewed the policy. Reviewed on: 29th July 2020
nad's avatar
nad

Great

5
great service got by this insurance company. Would give them 5 stars Reviewed on: 29th July 2020
MO Jaunbocus's avatar
MO Jaunbocus

Great service great price

5
Saved a packet in my insurance. Easy to setup and only pay for what you use. What could be better. Reviewed on: 29th July 2020
Ross's avatar
Ross

Buy better. By miles

5
Excellent service. No problems what so ever. Very pleased. Reviewed on: 29th July 2020
Ken Hubert's avatar
Ken Hubert

New approach to Car insurance

5
Really liked this car insurance company, as a person who rarely drives but still needs a car from time to time, this insurance company provided the exact service I required. It's nice to know that I only get charged for the times I actually use the car while not being forced to live in a dystopian world where my driving habits are monitored by big brother. Reviewed on: 29th July 2020
Carey Gorgees's avatar
Carey Gorgees

Great for Low Mileage Drivers

5
As I only drive very occasionally it was great to find a company that lets me pay for the mileage I do. Even with the initial payment, it still works out at about 2/3 less than I was paying before. Reviewed on: 29th July 2020
Toni Stewart's avatar
Toni Stewart

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