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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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6%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Brilliant

5
Only had this cover since 1st of June but what a huge difference. My old insurance company wanted £114 a month , with ByMiles it’s working out at around £20 a month . What a great way to work out a premium, charge the customer a basic fee for when it’s not used and pay for each mile it’s actually on the road . I can not fault the help I had when setting it up and have phoned once and had great customer service . I can not recommend this company enough , I’m saving nearly £100 a month , amazing insurance for low mileage drivers Reviewed on: 29th July 2020
Keith D Newland's avatar
Keith D Newland

BLACK BOX CAR INSURANCE

5
Everything about By Miles car insurance is top notch. The app records all of the journeys, mileage and cost made in the car, and makes driving more of a pleasure. It's really easy to pay, the money comes straight out of the nominated bank account, and is really affordable. By Miles is an excellent insurer. Reviewed on: 29th July 2020
Chris's avatar
Chris

I AM SATISFIED WITH INSURANCE

5
This is my second year using BY MILES and it suits my milage that i do which is about 8o miles per month there are no problems with the policy and i have not used the insurance to claim i am sure the payment would be fast in comming with no hastles. Reviewed on: 29th July 2020
Gerald Bonner's avatar
Gerald Bonner

So easy and really helpful staff

5
Changed to bymiles after a huge increase from my insurance company I have been with multi cars (5 vehicles at one point ) couldn’t believe there attitude switched to by miles just the best company for value help and advice BRILLIANT Reviewed on: 29th July 2020
Bernie Francesca's avatar
Bernie Francesca

Easy tracking your miles

5
The app tracks your miles so you know how much it costs it was easy to set up will recommend Reviewed on: 29th July 2020
Tracy Marie's avatar
Tracy Marie

A REFRESHING NEW WAY TO INSURE MY CAR

5
So simple yet so good. I pay insurance on how often I use my car, just as I pay for fuel, my heating bill at home, my water bill. I could go on...... Reviewed on: 29th July 2020
Mike Samuels's avatar
Mike Samuels

Innovative and well-executed

5
Great value and great customer service. I feel like this approch to charging for insurance is fairer to drivers who don't drive as often an I hope this trend continues in the industry. I had to contact cutstomer support for a query once and they were fairly quick, helpful and friendly. Reviewed on: 29th July 2020
Jawad's avatar
Jawad

Drive less pay less

5
I love the concept of paying the miles you drive especially for driver like me. I’m busy at work most of them time. That’s why I don’t drive too often. It’s really hard to choose insurance every year because I don’t drive much. I’m very happy that I found by Miles this year. Drive less and pay less Reviewed on: 29th July 2020
Melo's avatar
Melo

Haggle-free Cheap Quality Insurance

5
Been with them for just over a year. After one year, all the cost went dramatically down (almost halved). Loyalty, for once in insurance, actually got rewarded. Reviewed on: 29th July 2020
MinerJ's avatar
MinerJ

Great insurance

5
The service is amazing and very cost effective Reviewed on: 29th July 2020
karl's avatar
karl

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