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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Amazing value

5
Amazed how little you spend with by miles you save big time by choosing them Reviewed on: 4th August 2021
Ben rugg's avatar
Ben rugg

Only pay for what you use, perfect in current circumstances

5
This is perfect for those working from home or commuting occasionally, as you only pay for the mileage you rack-up in any given month Reviewed on: 4th August 2021
Jonathan Duffin's avatar
Jonathan Duffin

So easy to deal with.

5
Very easy to take out policy which offers extremely competitive rates for low mileage drivers. And in the rare times you need to contact them they are very responsive to emails and online chats and very quick to rectify any issues. A pleasure to deal with. Reviewed on: 4th August 2021
Roger's avatar
Roger

Excellent customer service and love the pay for miles policy

5
I have been with many different insurance company but none of them has looked after me the way by miles did. The app is extremely useful, which always helps me to locate my car haha. Reviewed on: 4th August 2021
Talhaa's avatar
Talhaa

easy and simple

5
I find this such a unique and convenient way to pay for my car insurance, paying by miles as i only make small journeys suit me, as well the customer service is always quick and responsive. Reviewed on: 4th August 2021
Becki Mckenzie's avatar
Becki Mckenzie

Been waiting to join Buy Miles for years, and its amazing.

5
I used to work for an insurance company in their marketing department (not naming names here). And I always thought that the old model of insurance was outdated and barely kept the consumer in mind. Upon finding out about Buy Miles, the model was perfect for someone like me, a young driver who never needed a huge mileage. Unfortunately, I had to wait until I was 25 to be able to take advantage of their policies :( But when the day came, I got a Buy Miles policy as soon as I could. It was a no brainer - just pay for what you use. No more guesswork and overpaying insurers. It's been a breeze so far - customer service on point and 21st century app. Thanks! Reviewed on: 4th August 2021
Tina Playle's avatar
Tina Playle

Fantastic

5
Fantastic company to insure with, wish I would of found them ages ago as this is my first year with them, so easy to get in touch with and so friendly on the customer portal, really quick to answer any queries. When taking payments for the miles per month your updated all through the process. Overall a fantastic company . Very happy customer. Reviewed on: 4th August 2021
Frank 's avatar
Frank

Brilliant insurer and their ideas

5
This is a perfect way of saving money on your insurance Reviewed on: 4th August 2021
Re Za's avatar
Re Za

Only pay when you drive

5
As a driver who travels 2 miles to and from work a day and pops out at weekends this is a great policy for me. Reviewed on: 4th August 2021
Paul's avatar
Paul

Good value

5
I'm enjoying my time with ByMiles, being able to pay for the cover and miles separately makes everything more manageable and easier. Service has been great and the live chat is better than most other companies. Reviewed on: 4th August 2021
Matthew Checkley's avatar
Matthew Checkley

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