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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

User friendly flexible insurance

5
Simple, easily trackable interface for car insurance with helpful customer service. Clear terms and conditions with comprehensive cover at a great price. Reviewed on: 9th September 2020
Helen Baxter's avatar
Helen Baxter

A breath of fresh air in the car insurance market

5
Fortunately I haven't had to make a claim. However I have felt like the company values my custom and wants to keep me in the loop Reviewed on: 9th September 2020
Keith Ramshaw's avatar
Keith Ramshaw

Car insurance suited to how we actually live our lives!

5
Great car insurance and great service when dealing with my claims. I love the personal touches on the emails, e.g. recipes etc, really makes you stand out. I’m pleased to finally have an insurance provider that actually suits my life and how I use my car day to day. Reviewed on: 9th September 2020
Natalie DAmbrosio's avatar
Natalie DAmbrosio

unique

5
affordable, the best approach to insurance Reviewed on: 9th September 2020
fictionaddict's avatar
fictionaddict

Perfect!!!

5
This is the best insurance I’ve ever had,, 19 years of driving I’ve never come across a system like this and it’s FANTASTIC!! Paying a by the actual mile has saved me a fortune The process was fool proof Honestly perfect Reviewed on: 9th September 2020
Gemma Pearcy's avatar
Gemma Pearcy

Lockdown car insurance no brainer

5
Where were we all able to go during lockdown? Nowhere! (unless you're Dominic Cummings Reviewed on: 9th September 2020
Bee Patel's avatar
Bee Patel

Fantastic service and prices

5
I really love the price of paying by miles and the fact that I can text the advisors makes life easier Reviewed on: 9th September 2020
Zainab Mohammed's avatar
Zainab Mohammed

Fair value

5
The insurance offered is very fair value. Reviewed on: 9th September 2020
Sarvesh Satyanarayan's avatar
Sarvesh Satyanarayan

Best car insurance I had so far

5
It's very very cheap car insurance if your driving milage is low, it come with tracker so you can track your vehicle and can find location of your vehicle Reviewed on: 9th September 2020
Jayen Chondigara's avatar
Jayen Chondigara

First time I have managed to get car insurance that has been clear and concise on its web site

5
Signed up with no problems on the web. Did not take out breakdown cover then reconsidered next day, then went on to chat with Ellie in Customer Services and within 20 mins all was sorted. FIRST CLASS SERVICE! Reviewed on: 9th September 2020
Bill Russell's avatar
Bill Russell

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