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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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6%
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1%
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0%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

An affordable way to insure your car

5
The insurer ensures they try their utmost to respond to any enquiries in a short space of time. Having used the online chat followed by email correspondence, there is no doubt ByMiles are one of the most reliable new insurers to offer insurance to low mileage drivers. Reviewed on: 9th September 2020
Mike O'Sullivan's avatar
Mike O'Sullivan

Better than the competition .... By Miles

5
Really slick quote process, I made an error when I set the policy up and had a really helpful member if staff sort it out quickly and simply. The app is fantastic, knowing how much the journey has cost and makes me really think about the relevance of short journeys too... so helps me be cost and environmentally conscious Reviewed on: 9th September 2020
Jaime's avatar
Jaime

Innovative and much needed

5
A new approach to insurance that was much needed Reviewed on: 9th September 2020
Zuhayb Ahmed's avatar
Zuhayb Ahmed

Best and cheapest you will find!

5
Really great customer service. The app is very user friendly and the layout is superb. My car insurance price is hundreds cheaper than the next cheapest and what I love is that I only pay for what I use! Thanks guys!! Reviewed on: 9th September 2020
Navyseals1985's avatar
Navyseals1985

Best choice

5
At last a product that’s fair to people who don’t use their cars much Reviewed on: 9th September 2020
Ian's avatar
Ian

Cheap car insurance

5
Very cheap car insurance and amazing customer service. Reviewed on: 9th September 2020
Jason 's avatar
Jason

Excellent

5
Nice, simple and very cost effective insurance. Ideal for people who don’t use their cars often. Actually encourages you to use car less which is good for the environment. Excellent. Reviewed on: 9th September 2020
James Jackson's avatar
James Jackson

Simple and brilliant car insurance

5
Customer service has been amazing and the system and installation is very simple. I can also control my spend based on how much I drive. Other insurers could learn a lot from understanding the customer in the way ByMiles do. Reviewed on: 9th September 2020
Gregory Cherry's avatar
Gregory Cherry

Professional, articulate, helpful, friendly.

5
I'll recommend By Miles to anyone as I find them to be very very helpful and professional in whatever query I may have. The staff is very polite and friendly. They'll always try and resolve any problem in a quick time. That was why I chose By Miles when I was looking for new renewal insurance for my car and I was very satisfied with the answers I received. Reviewed on: 9th September 2020
Jose Allen's avatar
Jose Allen

It was cheap

3
They don’t sell you information on. I hope. Reviewed on: 9th September 2020
James Clossick's avatar
James Clossick

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