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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Fantastic in every way

5
I love By Miles, such a smart way to do insurance. Communication with them is so easy and the app is fantastic. Reviewed on: 9th September 2020
Hannah's avatar
Hannah

FANTASTIC SERVICE

5
Best insurance company ever. Customer service is brilliant. Fair price paying for what you drive and extras in the diagnostic service in glovebox on the portal. Highly recommended Reviewed on: 9th September 2020
Steven Hodnett's avatar
Steven Hodnett

Awesome, easy and practical

5
The future of insurance period! Easy to use app, doubles well for cost savings and for those also environmentally conscious. Reviewed on: 9th September 2020
Trevor Shumba 's avatar
Trevor Shumba

Great price

5
My renewal with By Miles was £400 cheaper than my current company and they were over £200 cheaper than the nearest quote. All great so far Reviewed on: 9th September 2020
Frank's avatar
Frank

Caters for Drivers Like No Other

5
I got a new car & was too excited / complacent to pre-check what the cost of insurance would be. My jaw dropped when I went direct to insurers and used compare sites (didn’t help that I left it 2 days before delivery of the vehicle). I was referred by a friend, and as I’m not a heavy car user, was pleasantly shocked by the difference in price (up to 10 times less than other companies) and the feature of paying only what you use. Tracking your usage & the ability to check the location at any time is great. £50.00 towards miles for the referrer & new customer is a massive bonus too. Using By Miles, also allowed me to purchase additional cover where I had skipped those options elsewhere to get the cost down. You need to promote yourselves more, but I am spreading the word! Reviewed on: 9th September 2020
F Patel's avatar
F Patel

Affordable sensible approach to car insurance

5
My husband looked into this for me and we both decided it was the best price and a sensible fairer approach to car insurance especially in these strange and changing times. Every other quote was ridiculously high so we are saving money when we don’t drive. It’s the way forward and I would definitely recommend your company. Plus the mileage plug in is easy to use and the updates on what you have used helps you budget and think about being more environmentally friendly. Well done . Reviewed on: 9th September 2020
Maureen Bailey's avatar
Maureen Bailey

Every insurance company should follow suit

5
Genius idea. one happy customer! Reviewed on: 9th September 2020
HC's avatar
HC

Easy Peasy & fair payment

5
It was so easy to switch my car insurance to By Miles. I really like the way the payment method is fair and reflects my true mileage, meaning that I'll never pay for mileage I never accumulated. This has been particularly appreciated during lockdown. A great gesture from this company. Reviewed on: 9th September 2020
Lynne Murray Hogsflesh's avatar
Lynne Murray Hogsflesh

Cheapest and Freindliest Insurance provider by Miles!

5
I am payng very little to insure my car and the team that set up my policy were really friendly. The process was so quick and easy . Highly recommend Reviewed on: 9th September 2020
Raychel's avatar
Raychel

Seems a good alternative to traditional car insurers

4
I am new to this insurer, and have no complaints. Time will tell, but so far so good. Reviewed on: 9th September 2020
Andy Marks's avatar
Andy Marks

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