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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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6%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Good value, great service

5
Fair charging model based on genuine miles travelled. Great customer service. Really easy company to do business with. First time in years I haven’t switched companies at renewal time. Reviewed on: 9th September 2020
Ian's avatar
Ian

Finally, an insurance company that plays fair

5
From the get go over considered that I had a working relationship with the company. They're really transparent. I can make choices each month how much I cost myself. I didn't need to ask for a gesture during lockdown, it's all locked into the concept. Reviewed on: 9th September 2020
Steve Antipolo's avatar
Steve Antipolo

The most cost effective car insurance ever

5
I only travel around 4000 miles per on average so using By Miles & their ‘pence per mile’ system is perfect for me. Reviewed on: 9th September 2020
Jill Dalton's avatar
Jill Dalton

won't go anywhere else

5
amazing company wont be changing companies anytime soon Reviewed on: 9th September 2020
Debbie Wright's avatar
Debbie Wright

Gives flexibility at a great rate

5
Gave by miles ago with my car insurance.which as I don't use a great deal..so being charged by miles really worked for me.and when I do use it it's very reasonable anyway..so the flexibility works for me.also like the app which shows every detail of what and were the car is.working as tracker almost . Reviewed on: 9th September 2020
Vernon's avatar
Vernon

Quick and simple

5
Like the flexibility on premium based on usage. Truly disrupting the market Reviewed on: 9th September 2020
Alex's avatar
Alex

The Car Insurance Youve Been Waiting For

5
This insurance policy is perfect for me. I’m on a modest income and mostly drive around for work With the occasional long trip - fetching and delivering things for clients. Not having to pay a hefty amount up front and being able to see how much I use my car and only pay for the miles I drive Is ideal. I recommended to my brother and he’s signed up too - plus I got bonus miles for him doing so - highly recommend!! Reviewed on: 9th September 2020
RaeRichardson's avatar
RaeRichardson

Excellent

5
A great plan for lower budgets, and students and realistic journey prices. Also if your car is stolen it can be tracked. Customer services are always very helpful too Reviewed on: 9th September 2020
Jason Kemp 's avatar
Jason Kemp

THEY ARE CHEAPER BY MILES / MILES AHEAD

5
well i'm more into the service and the experience i have had with other insurances have been bad but so far they answer all my questions and if they couldn't they found out and called me back and i'm charged by the mile not the car and in my book that's a great thing. I have only been with them a short time and no problems but with another insurance i had in a short time i had trouble getting my windscreen fixed so i will judge by SERVICE received and BY MILES has got my custom . Reviewed on: 9th September 2020
Smike Flowers's avatar
Smike Flowers

Innovative car insurance

4
By Miles has introduced a new approach - the amount you pay reflects how much you drive. Brilliant, especially if you have low mileage. Reviewed on: 9th September 2020
Godfrey Stadlen's avatar
Godfrey Stadlen

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