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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (755 reviews)

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4.93

Based on 755 reviews, last reviewed 22nd Jan 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Rates excellent on member loans. Rates excellent on member loans. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (755)

Great service

Friendly, extremely helpful. Will guide you through an application or give you help over the phone answering any questions you may have. Reviewed on: 15th April 2025

Straightforward loans

I’ve had a couple of loans from Capital Credit Union over the years, and I’ve always found the application process very straightforward, quick and easy. The staff are very helpful with completing the application. Reviewed on: 15th April 2025

It so easy to apply a personal loan to CCU,they are...

It so easy to apply a personal loan to CCU,they are very helpful and can recommend to others Reviewed on: 15th April 2025

Excellent service for financial concerns.

Excellent service for financial concerns. Easy payment options with the help to Save at the same time. Very helpful and understanding to the customers needs. Thank you Reviewed on: 15th April 2025

Just went for to get loan and without any hassle got...

Just went for to get loan and without any hassle got accepted with great rate and with help from wonderful staff Reviewed on: 15th April 2025

Professional service and friendly staff to deal with...

Professional service and friendly staff to deal with any issues Reviewed on: 15th April 2025

They go above and beyond

They always go above and beyond i have been a member with the Credit Union since i was 12..this was when it was a local community..when I started working I moved to Capital Credit Union and they have always been fantastic advising of my savings and any loans that I have required for emergency home improvements..they call they listen they are superior to any other lender. Reviewed on: 15th April 2025

Would highly recommend.

Capital Credit Union offers me the opportunity to have a loan at realistic rate and I can save at the same time. Their customer service is excellent, they listen and treat you as an individual and their processes are straightforward with no hidden terms. Reviewed on: 15th April 2025

Saving and Loans with Capital Credit Union

I have been saving with Capital Credit Union for a few years now, which is taken directly from my wages which allows me to save more easily. I applied for a loan for a car, the service I received was excellent. The service was quick and very straight forward and the adviser provided me with all the information for me to make an informed decision to go ahead or not. This is the type of service all providers should give, but sadly don't. Capital Credit Union in my experience have been more professional and informative than any bank in regards to providing loans. Reviewed on: 15th April 2025

Always helpful and good rates!

Always helpful and good rates! It’s helped me out many times and always at an affordable rate. Customer service is always great. No question is silly or too much. Reviewed on: 15th April 2025

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