Write a review

Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (752 reviews)

View other Capital Credit Union products

4.94

Based on 752 reviews, last reviewed 19th Sep 2025

77% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I love that I can call and not be kept waiting until... I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding of dealing with my acco... Read more Reviewed on: 19th September 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

Read all reviews Write a review

About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

Review Capital Credit Union: Loans now

Help others make smarter decisions by sharing your own experience.

Write a review

Capital Credit Union Loans reviews (752)

Excellent service for financial concerns.

Excellent service for financial concerns. Easy payment options with the help to Save at the same time. Very helpful and understanding to the customers needs. Thank you Reviewed on: 15th April 2025

Just went for to get loan and without any hassle got...

Just went for to get loan and without any hassle got accepted with great rate and with help from wonderful staff Reviewed on: 15th April 2025

Professional service and friendly staff to deal with...

Professional service and friendly staff to deal with any issues Reviewed on: 15th April 2025

They go above and beyond

They always go above and beyond i have been a member with the Credit Union since i was 12..this was when it was a local community..when I started working I moved to Capital Credit Union and they have always been fantastic advising of my savings and any loans that I have required for emergency home improvements..they call they listen they are superior to any other lender. Reviewed on: 15th April 2025

Would highly recommend.

Capital Credit Union offers me the opportunity to have a loan at realistic rate and I can save at the same time. Their customer service is excellent, they listen and treat you as an individual and their processes are straightforward with no hidden terms. Reviewed on: 15th April 2025

Saving and Loans with Capital Credit Union

I have been saving with Capital Credit Union for a few years now, which is taken directly from my wages which allows me to save more easily. I applied for a loan for a car, the service I received was excellent. The service was quick and very straight forward and the adviser provided me with all the information for me to make an informed decision to go ahead or not. This is the type of service all providers should give, but sadly don't. Capital Credit Union in my experience have been more professional and informative than any bank in regards to providing loans. Reviewed on: 15th April 2025

Always helpful and good rates!

Always helpful and good rates! It’s helped me out many times and always at an affordable rate. Customer service is always great. No question is silly or too much. Reviewed on: 15th April 2025

Very helpful customer service spoke on the phone and...

Very helpful customer service spoke on the phone and they were great at updating and informing me Reviewed on: 15th April 2025

One very satisfied customer

Have had a few loans over the years staff are very helpful and friendly and happy to help with any questions that I have had Reviewed on: 15th April 2025

I used capital for a season ticket loan.

I used capital for a season ticket loan. The application was easy and the customer service was brilliant couldn’t fault them. Reviewed on: 15th April 2025

Do you have a different Capital Credit Union product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Personal Loan
from Loans 2 Go 3.17 from 15 reviews
Personal Loans
from ASDA Money 5.00 from 23 reviews
Loan
from Santander 2.37 from 56 reviews

Want to see more from Capital Credit Union?

Mortgages
from Capital Credit Union 5.00 from 37 reviews
Savings
from Capital Credit Union 4.95 from 1008 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub