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Capital Credit Union: Loans reviews

View other Capital Credit Union products
4.93
Based on 755 reviews, last reviewed 22nd Jan 2026
50% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
2%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Rates excellent on member loans. Rates excellent on member loans. Reviewed on: 22nd January 2026
Andrew F's avatar
Andrew F

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025
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G t
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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (755)

Very helpful customer service spoke on the phone and...

5
Very helpful customer service spoke on the phone and they were great at updating and informing me Reviewed on: 15th April 2025
Cherene t's avatar
Cherene t

One very satisfied customer

5
Have had a few loans over the years staff are very helpful and friendly and happy to help with any questions that I have had Reviewed on: 15th April 2025
Wilma BURDELL 's avatar
Wilma BURDELL

I used capital for a season ticket loan.

4
I used capital for a season ticket loan. The application was easy and the customer service was brilliant couldn’t fault them. Reviewed on: 15th April 2025
Jennifer b's avatar
Jennifer b

There always there when I've needed them fantastic a...

5
There always there when I've needed them fantastic all round service Reviewed on: 15th April 2025
James Q's avatar
James Q

Great customer service they made me feel welcome and...

5
Great customer service they made me feel welcome and explained everything in the best way to me. Reviewed on: 15th April 2025
Debbie xx's avatar
Debbie xx

excellent service , great help , helped me out a lot...

5
excellent service , great help , helped me out a lot , will continue to use this service , Reviewed on: 15th April 2025
Mandy h's avatar
Mandy h

I’ve always found them to very helpful and courteous...

5
I’ve always found them to very helpful and courteous to deal with. Reviewed on: 15th April 2025
Tom F's avatar
Tom F

Have nothing bad to say about Capital Credit Union,...

5
Have nothing bad to say about Capital Credit Union, staff are always very helpful and go out their way to help. Reviewed on: 15th April 2025
Karina M's avatar
Karina M

Legendary

5
The team are so helpful understanding and know their job Reviewed on: 15th April 2025
Colin M's avatar
Colin M

Best Online Process

5
Easy Process and quick approval. Reviewed on: 15th April 2025
Charlotte's avatar
Charlotte

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