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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.89 (756 reviews)

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4.89

Based on 756 reviews, last reviewed 19th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They always respond quickly and efficiently They always respond quickly and efficiently Reviewed on: 19th June 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (756)

Always helpful and good rates!

Always helpful and good rates! It’s helped me out many times and always at an affordable rate. Customer service is always great. No question is silly or too much. Reviewed on: 15th April 2025

Very helpful customer service spoke on the phone and...

Very helpful customer service spoke on the phone and they were great at updating and informing me Reviewed on: 15th April 2025

One very satisfied customer

Have had a few loans over the years staff are very helpful and friendly and happy to help with any questions that I have had Reviewed on: 15th April 2025

I used capital for a season ticket loan.

I used capital for a season ticket loan. The application was easy and the customer service was brilliant couldn’t fault them. Reviewed on: 15th April 2025

There always there when I've needed them fantastic a...

There always there when I've needed them fantastic all round service Reviewed on: 15th April 2025

Great customer service they made me feel welcome and...

Great customer service they made me feel welcome and explained everything in the best way to me. Reviewed on: 15th April 2025

excellent service , great help , helped me out a lot...

excellent service , great help , helped me out a lot , will continue to use this service , Reviewed on: 15th April 2025

I’ve always found them to very helpful and courteous...

I’ve always found them to very helpful and courteous to deal with. Reviewed on: 15th April 2025

Have nothing bad to say about Capital Credit Union,...

Have nothing bad to say about Capital Credit Union, staff are always very helpful and go out their way to help. Reviewed on: 15th April 2025

Legendary

The team are so helpful understanding and know their job Reviewed on: 15th April 2025

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