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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (752 reviews)

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4.94

Based on 752 reviews, last reviewed 19th Sep 2025

77% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I love that I can call and not be kept waiting until... I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding of dealing with my acco... Read more Reviewed on: 19th September 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (752)

There always there when I've needed them fantastic a...

There always there when I've needed them fantastic all round service Reviewed on: 15th April 2025

Great customer service they made me feel welcome and...

Great customer service they made me feel welcome and explained everything in the best way to me. Reviewed on: 15th April 2025

excellent service , great help , helped me out a lot...

excellent service , great help , helped me out a lot , will continue to use this service , Reviewed on: 15th April 2025

I’ve always found them to very helpful and courteous...

I’ve always found them to very helpful and courteous to deal with. Reviewed on: 15th April 2025

Have nothing bad to say about Capital Credit Union,...

Have nothing bad to say about Capital Credit Union, staff are always very helpful and go out their way to help. Reviewed on: 15th April 2025

Legendary

The team are so helpful understanding and know their job Reviewed on: 15th April 2025

Best Online Process

Easy Process and quick approval. Reviewed on: 15th April 2025

Great service

Very easy to talk too extremely understanding and helpful whether on phone,inperson or online , feel at ease speaking or seeing anyone which is good forme as i suffer bad anxiety . Reviewed on: 15th April 2025

I can't recommend highly enough!!!

I've used Capital Credit Union for almost a decade or savings and loans and have recommended them consistently to friends and family. It's so easy to se, saves me money and staff are always friendly and helpful. Reviewed on: 15th April 2025

Always had a great experience with Capital Credit Un...

Always had a great experience with Capital Credit Union, excellent overall service. Reviewed on: 15th April 2025

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