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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (755 reviews)

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4.93

Based on 755 reviews, last reviewed 22nd Jan 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Rates excellent on member loans. Rates excellent on member loans. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (755)

Great service

Very easy to talk too extremely understanding and helpful whether on phone,inperson or online , feel at ease speaking or seeing anyone which is good forme as i suffer bad anxiety . Reviewed on: 15th April 2025

I can't recommend highly enough!!!

I've used Capital Credit Union for almost a decade or savings and loans and have recommended them consistently to friends and family. It's so easy to se, saves me money and staff are always friendly and helpful. Reviewed on: 15th April 2025

Always had a great experience with Capital Credit Un...

Always had a great experience with Capital Credit Union, excellent overall service. Reviewed on: 15th April 2025

I was given a loan when no one else would help.

I was given a loan when no one else would help. It was also at a very reasonable apr. Not like high street lenders. They are to support. Reviewed on: 15th April 2025

Really nice customer service always there if you nee...

Really nice customer service always there if you need any help with understanding there loans and 100% great satisfaction Reviewed on: 15th April 2025

Fantastic

Staff are friendly, professional, highly efficient, knowledgeable and approachable. Rates are competitive. Payments are taken at source. I have had a number of loans from Capital Credit Union. Each with no issues. Reviewed on: 15th April 2025

Helpful Staff and Great Product

I have both a loan and savings as well as life insurance. Every time I contact Capital Credit Union my questions and queries are answered with great help Reviewed on: 15th April 2025

I have been a member of the credit union since the 9...

I have been a member of the credit union since the 90s and was extremely grateful for the fact that they worked with my council employer deducting money directly from my salary. This enabled me to save for larger items I would otherwise have found difficult to do on my own . I have saved with the CCU for 30 years or so and always found them very helpful, straightforward and approachable. I believe dealing with them changed my habits with regard to saving which led me to better financial decision making Reviewed on: 15th April 2025

Excellent services

Since I have been with you Guys,your Services have been Topnotch, the rate is quite Favourable,you have been of great help to me, I really appreciate how responsive and helpful your customer service is. Thank you for the Excellent service and support you provide. Thank you Reviewed on: 15th April 2025

Great service helping the people great service

Great service helping the people Reviewed on: 15th April 2025

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