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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (752 reviews)

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4.94

Based on 752 reviews, last reviewed 19th Sep 2025

77% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I love that I can call and not be kept waiting until... I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding of dealing with my acco... Read more Reviewed on: 19th September 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (752)

I was given a loan when no one else would help.

I was given a loan when no one else would help. It was also at a very reasonable apr. Not like high street lenders. They are to support. Reviewed on: 15th April 2025

Really nice customer service always there if you nee...

Really nice customer service always there if you need any help with understanding there loans and 100% great satisfaction Reviewed on: 15th April 2025

Fantastic

Staff are friendly, professional, highly efficient, knowledgeable and approachable. Rates are competitive. Payments are taken at source. I have had a number of loans from Capital Credit Union. Each with no issues. Reviewed on: 15th April 2025

Helpful Staff and Great Product

I have both a loan and savings as well as life insurance. Every time I contact Capital Credit Union my questions and queries are answered with great help Reviewed on: 15th April 2025

I have been a member of the credit union since the 9...

I have been a member of the credit union since the 90s and was extremely grateful for the fact that they worked with my council employer deducting money directly from my salary. This enabled me to save for larger items I would otherwise have found difficult to do on my own . I have saved with the CCU for 30 years or so and always found them very helpful, straightforward and approachable. I believe dealing with them changed my habits with regard to saving which led me to better financial decision making Reviewed on: 15th April 2025

Excellent services

Since I have been with you Guys,your Services have been Topnotch, the rate is quite Favourable,you have been of great help to me, I really appreciate how responsive and helpful your customer service is. Thank you for the Excellent service and support you provide. Thank you Reviewed on: 15th April 2025

Great service helping the people great service

Great service helping the people Reviewed on: 15th April 2025

Took out a Christmas loan ,application was straight...

Took out a Christmas loan ,application was straightforward, money was in my account promptly and repayment come off my salary ,very straightforward and have recommended them to work colleagues. Reviewed on: 15th April 2025

Quick and easy

They treat you like a person. The whole process was quick and easy. Reviewed on: 15th April 2025

Client centered

Client centered services. I was in need of a loan and as soon as I applied, they responded. That was just the time I have joined them. And it was very impressive. I also like the fact that they respond to customers calls with immediate attention. Reviewed on: 15th April 2025

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