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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (649 reviews)

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4.94

Based on 649 reviews, last reviewed 9th May 2025

41200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

The staff are always really helpful The staff are always really helpful Reviewed on: 9th May 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

Capital Credit Union secured loan reviews on Smart Money People can help other people like you to find out what life is like as a Capital Credit Union customer. Smart Money People was launched in 2014 to become the place for honest financial reviews, and to help increase trust and transparency in the financial world. Sounds good? You can write your Capital Credit Union secured loan today!

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Capital Credit Union Loans reviews (649)

Helped me with my season ticket and was very easy to...

Helped me with my season ticket and was very easy to set up Reviewed on: 14th April 2025

Friendly and fair.

Friendly and fair. Can't fault the service at all. Reviewed on: 14th April 2025

Unsecured loan

I applied for a loan to help pay for my wedding and Capital Credit Union made sure that I could afford loan repayments. The process was quick and easy and I can't recommend Capital Credit Union enough. They saved my wedding! Reviewed on: 14th April 2025

Staff are very friendly and easy to deal with.

Staff are very friendly and easy to deal with. Great rates and fast and easy application. Reviewed on: 14th April 2025

I loved every minute of my experience

I loved every minute of my experience Reviewed on: 14th April 2025

A great company with a super easy application system...

A great company with a super easy application system with help there if required Reviewed on: 14th April 2025

Very understanding and very professional

Very understanding and very professional Reviewed on: 14th April 2025

Delays, Slow, Unresponsive

Originally applied back in September. Provided ID through e-mail and got ignored for several months. When I followed up, I was ignored again. Eventually, almost 5 months after I originally applied I got a link texted to me to download an ID app, even though I had already provided this. Once I had completed that step I asked for an update on my loan application and was told it was sitting in a queue to be assessed and it may take a while. Okay fair enough you'd think, however I've since read multiple reviews of people having their memberships and loans processed in less than 24/48 hours recently. I'm not sure why I've been treated this way but it's really disappointing. Credit Unions are supposed to be friendly, welcoming and provide good service. I've had nothing but hassle since my original application and I feel excluded, downbeat and disappointed that for no apparent reason I am being treated seperately to other customers. Reviewed on: 14th February 2024

Worst service

I wouldn’t recommend anyone using this service. The customer service is probably the worst I have ever experienced. Reviewed on: 29th November 2023

Good interest rates

Good interest rates, great service and staff, easy to use app. Reviewed on: 1st June 2023

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