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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.89 (756 reviews)

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4.89

Based on 756 reviews, last reviewed 19th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They always respond quickly and efficiently They always respond quickly and efficiently Reviewed on: 19th June 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (756)

I got a loan from them it was quick and easy to fill...

I got a loan from them it was quick and easy to fill in the paperwork and everything was done electronically after it was paid I continued to save then when I needed a loan again they were there to help again Reviewed on: 14th April 2025

Helped out of a tough spot and glad they were around...

Helped out of a tough spot and glad they were around when other companies were trying to take advantage of a bad situation and having high interest rates whereas capital are very fair Reviewed on: 14th April 2025

Always had a quick response and team are very helpful

Always had a quick response and team are very helpful Reviewed on: 14th April 2025

Great alternative to the main high street banks

Great alternative to the main high street banks Reviewed on: 14th April 2025

Secured loans exceptionally useful at great rates.

Secured loans exceptionally useful at great rates. Reviewed on: 14th April 2025

A Green Energy loan covered a time gap

We needed a Green Energy loan to cover us between paying our supplier and drawing down the final tranche of Energy Saving Trust award, and CCU was there to carry us through. Reviewed on: 14th April 2025

I needed money for moving house due to unplanned rel...

I needed money for moving house due to unplanned relocation and I reached out to CCU, they responded almost immediately and from then on, the customer service has been awesome. Reviewed on: 14th April 2025

Very good no problems would recommend to family and...

Very good no problems would recommend to family and friends Reviewed on: 14th April 2025

Always friendly and helpful staff.

Always friendly and helpful staff. I’ve had 2 loans which are both complete and paid. I now use them for savings. Reviewed on: 14th April 2025

Very professional

Excellent to deal with. very professional. Reviewed on: 14th April 2025

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