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Capital Credit Union: Loans reviews

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4.94
Based on 751 reviews, last reviewed 15th Jul 2025
75% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

The Loan application process. The Loan application process. Really easy to navigate. Friendly, helpful staff. If there is a problem. They will endevour to rectify as a matter of ur... Read more Reviewed on: 15th July 2025
Mr LR's avatar
Mr LR

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025
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Jim
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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (751)

A Green Energy loan covered a time gap

5
We needed a Green Energy loan to cover us between paying our supplier and drawing down the final tranche of Energy Saving Trust award, and CCU was there to carry us through. Reviewed on: 14th April 2025
Larry W's avatar
Larry W

I needed money for moving house due to unplanned rel...

5
I needed money for moving house due to unplanned relocation and I reached out to CCU, they responded almost immediately and from then on, the customer service has been awesome. Reviewed on: 14th April 2025
Tomienom A's avatar
Tomienom A

Very good no problems would recommend to family and...

5
Very good no problems would recommend to family and friends Reviewed on: 14th April 2025
Ann f's avatar
Ann f

Always friendly and helpful staff.

5
Always friendly and helpful staff. I’ve had 2 loans which are both complete and paid. I now use them for savings. Reviewed on: 14th April 2025
Laura s's avatar
Laura s

Very professional

5
Excellent to deal with. very professional. Reviewed on: 14th April 2025
Mark F's avatar
Mark F

Very easy and explained well.

5
Very easy and explained well. The fact you save at the same time is fab for our family. Reviewed on: 14th April 2025
Claire H's avatar
Claire H

Very easy process.

5
Very easy process. Didn't take long to be accepted. Reviewed on: 14th April 2025
Laura T's avatar
Laura T

They are very friendy and accomodating especially to...

5
They are very friendy and accomodating especially to your questions Reviewed on: 14th April 2025
jossel e's avatar
jossel e

Great For Community Based Loans

5
Good communication from the company when applying for a loan, explained stuff well that I didn’t initially understand. Reviewed on: 14th April 2025
Joe S's avatar
Joe S

First port of call and only port of call for my loans.

5
I have been with CCU since their onset in West Lothian. I have had multiple loans for car purchases, renovating etc etc. The loans have been easy to set up and manage. I have also paid them off early so great for me as no further costs incurred. Greatly appreciated.Thanks. Reviewed on: 14th April 2025
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Cleeks

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